Onsite Senior Technician

Custom Computer Specialists•Boston, MA

3h•Onsite

About The Position

CCS is looking to hire an On-Site Senior Technician to be an integral part of our Onsite Services Team whose function is to provide full-time, on-site, end-user support for a Boston, Massachusetts-based client. CCS is looking for an individual who will contribute to the company's overall success by providing exceptional client support with high levels of satisfaction in a technically diverse environment.

Requirements

Effective communication skills, both verbal and written with emphasis on timely response.
Ability to communicate technical information clearly and concisely to both technical and non-technical users.
Ability to provide excellent customer service and build positive relationships with users.
Possession of strong organizational skills.
In-depth knowledge of desktop hardware components and peripherals.
Experience with various operating systems (Windows, macOS, etc.) and their administration.
Possess experience with industry-standard applications, including Microsoft Office Suite, various web browsers, antivirus software, and other essential tools.
Ability to diagnose and resolve complex hardware and software issues, including those involving networking, operating systems, and applications.
Knowledge of network protocols, configurations, and troubleshooting.
Experience with network devices (routers, switches, firewalls).
Understanding basic security concepts and practices.
Ability to manage difficult situations professionally.
Ability to work both independently and collaboratively as part of a team.
Ability to effectively manage time in a multitasking environment, ensuring efficiency and productivity.
Strong attention to detail, ensuring accuracy and precision in all tasks.
Ability to lift and move equipment weighing up to 50 lbs. independently.
Capability to transport equipment between floors and outlying buildings as needed.
Must have reliable transportation to support on-site duties and client needs.
Ability to provide on-site support during the client’s working hours (8:00 AM – 4:30 PM), five days a week.
Ability and willingness to represent the CCS brand as outlined in the company handbook by maintaining professional dress, hygiene and workplace etiquette.

Nice To Haves

Possession of relevant industry certifications (e.g., CompTIA A+, CompTIA Network+, Microsoft certifications) preferred.
1-2 years of experience providing in-person support for end-user hardware, operating systems, and applications.

Responsibilities

Providing premium, white-glove deskside support to client end users.
Oversee and maintain the ticketing system to ensure efficiency and organization.
Manage inbound tickets from initiation to resolution, ensuring timely and effective support.
Provide in-person support for end-user devices, including computers, printers, fax machines, and other peripherals.
Provide end-user training as needed.
Ensure reliable network access and connectivity by providing support and troubleshooting as needed.
Troubleshoot and resolve issues with faulty operating systems and applications.
Perform installation, configuration, deployment and troubleshooting of desktop computers and peripherals.
Maintaining knowledge of current IT technologies and trends.
Perform new staff workstation configuration, specification, installation including workstation repairs, sending devices out for warranty and working with Manufacturers’ repair technicians.
Routine maintenance of short-throw projectors and document cameras including replacing bulbs, cleaning filters and troubleshooting.
Cabling coordination and supervision for any new/replacement low-voltage cabling work.
Daily status updates and monthly reporting of all IT activities.
Printer administration, configuration, specification, and troubleshooting.
VOIP and telecoms administration, configuration, specification, and troubleshooting.
Networked bell and intercom administration, configuration, specification, and troubleshooting.
Provide support for client applications, including Microsoft Office, web browsers, Google Apps, antivirus software, and other proprietary applications and systems.
Provide support for client-provided end-user mobile phone applications, ensuring functionality and usability.
Perform additional job-related duties as assigned, demonstrating flexibility and adaptability to support business needs.
Chromebook and iPad device management including configuration of new devices and repairs.
Perform Device Setup and Enrollment using Goggle Admin Console to add Chromebook into Excel’s domain.
Asset Tagging, if applicable.
Manage the Organizational Units and applying custom policies.
Pre-configuration of devices.
Policy and Security Configuration.
Application and Extension Management.
Inventory tracking, management and reporting.
End-user support.
Maintenance, Power washing and Year-end procedures.