Onsite Sales Counselor

KB Home • Raleigh, NC

20h • Onsite

About The Position

KB Home is seeking a dynamic and driven New Home Sales Counselor to meet with prospective buyers, explain the benefits of newly constructed residential homes, and close sales while creating satisfied customers. No real estate license is required. The position is based in the field at a community within the division; the specific location is to be determined.

The role involves welcoming and assisting visitors, demonstrating homes and homesites, supporting buyers through the sales process, and maintaining sales models, community presentation, and marketing materials. The counselor also develops prospects through networking, referrals, and follow-up, uses competitive market analysis and other data-driven tools, builds relationships with real estate brokers, and hosts community events.

KB Home describes its culture as customer-focused and collaborative, with opportunities for growth and development. The company emphasizes attainable homeownership, customer satisfaction, innovation, sustainability, and the importance of its people.

Requirements

• High school degree or equivalent required.
• Previous sales experience required.
• Ability to connect with people and develop and maintain professional relationships.
• Action-oriented approach and drive to close sales successfully.
• Customer-centric approach to finding solutions.
• Strong verbal and written communication skills, including the ability to communicate accurately and persuasively.
• Ability to work as part of a team, consider others' ideas, and cooperate.
• Ability to make quick and accurate decisions based on facts, data, and metrics.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
• Experience with customer relationship management software.
• Availability for a flexible schedule, including evenings, weekends, and holidays.
• Ability to complete the physical requirements of the job with or without reasonable accommodation.
• Ability to stand or sit for extended periods and move about the work location.
• Valid driver's license and ability to drive or travel as needed between local communities.
• Ability to walk up and down stairs.
• Ability to observe details at close range and communicate information clearly to others.
• Ability to transport and move up to 20 pounds.
• Ability to work periodically in outdoor weather conditions.

Nice To Haves

• Bachelor's degree preferred.
• New home sales experience preferred.
• Previous experience using social media to drive sales traffic strongly preferred.

Responsibilities

• Welcome visitors and provide literature, point-of-sale information, and handouts.
• Respond to customer requests for assistance or information.
• Demonstrate models, homes, and homesites, discussing floor plans, general construction, and options.
• Address sales objections and close sales while ensuring customer satisfaction.
• Receive offers and refer financing questions to the preferred lender, KBHS.
• Document sales transactions, follow up on loan applications, and monitor sales and cancellations.
• Conduct weekly follow-up calls with buyers until their homes close.
• Keep sales models and the community properly maintained and clean.
• Keep marketing materials updated and ready for distribution.
• Generate 50% of new prospects through networking, referrals, and effective follow-up.
• Create and use competitive market analyses (CMA) and other data-driven tools to sell homes.
• Contact real estate brokers and conduct presentations to attract them to the communities.
• Host grand openings and community events.
• Conduct business professionally and ethically to reinforce company goodwill and profitability.
• Travel between communities as needed.

Benefits

• Opportunities for growth and development within a nationally recognized company.
• A collaborative culture focused on customers.
• The opportunity to help families achieve homeownership.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED