Onsite Print & Mail Center Support Representative
About The Position
The function of the Facilities Management (FM) Customer Site Representative is to serve as the full time, on-site representative of Sharp Business Systems at a specific client location. This role involves managing print and copy jobs, operating and maintaining production devices, handling finishing services, managing job tickets, performing quality checks, packaging and delivering completed jobs, tracking resources, and managing supply inventory. The representative is also responsible for device management, including troubleshooting and maintenance, and acting as the primary customer contact for device support. Additionally, the role includes customer service aspects such as end-user training, completing weekly reports, and supporting the client's mailroom operations.
Requirements
- Excellent communication, interpersonal and organizational skills.
- Proven ability to work independently, remotely and with minimal supervision
- Strong problem-solving skills
- Ability to prioritize projects and maintain flexibility to shift priorities as necessary
- Must possess basic mathematical skills especially arithmetic
- Ability to walk, stoop, bend, and lift 50 pounds
- All applicants must be authorized to work in the US without sponsorship.
- All applications must include compensation expectations in order to be considered.
- Local candidates only, please.
Nice To Haves
- Previous experience working with copiers and postage machines a plus
- Position may call for travel between multiple facilities within the scope of a branch’s territory
Responsibilities
- Running print and copy jobs for users
- Production device operation and maintenance along with any requested finishing services including binding, laminations, booklet making.
- Job ticket workflow and proof preparation for customer review and approval
- Quality checks, including problem diagnosis and correction.
- Packaging and delivery of completed jobs to customers
- Tracking of resources used per job – including consumables, paper inventory, and finishing supplies for projects via Office Services.
- Inventory management for supplies – including the ordering of supplies to replenish ones used and maintaining proper inventory for recurring projects.
- Device management and functionality: copying, faxing, printing, scanning, device cleaning, problem diagnosis and resolution.
- Consumables and replaceable parts inventory management including toner replacements on contracted machines and supply ordering for contracted machines.
- Primary customer contact for device support/service as well as device removal and delivery.
- First response for resolution on service issues OR escalation of any service related issues to Service Department via placement of service calls.
- Meter read collection and submission for non-networked devices.
- Facilitate Asset Tracking for customer including reporting network connectivity issues to IT Department
- On-going end user training and support for printing issues.
- Completing weekly report for client Office Services Supervisor for all completed projects based on client agreement
- Supporting client mailroom as outlined in client agreement; including inbound/outbound mail and shipping services as well as distribution of mail and supplies.
Benefits
- Comprehensive, family-friendly healthcare plans (medical, dental, vision).
- 401k retirement plan with a competitive match and plenty of financial support tools.
- Employee Assistance Plan to care for you and your family's mental and behavioral health, balance, and support.
- Financial protection for you and your family (life insurance and disability insurance)
- Rewarding and holistic wellness program.
- Training, professional development, and mentorship
- Full suite of voluntary insurance benefits for financial planning (auto, home, ID protection and legal)
- Dynamic culture eager to innovate, enhance diversity, and work smarter.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
