Onsite Network Technician

SONIFI Solutions, Inc.•Boston, MA

6d•Onsite

About The Position

We are looking for an Onsite Network Technician in Boston, MA, who has a strong desire to resolve technical issues, learns quickly, and can work independently while supporting our healthcare customer. Are you ready to be the face of an innovative technical organization inside a clinical environment? As the onsite representative for SONIFI, we are looking for someone who is passionate about providing an exceptional customer experience. You’ll work closely with clinical, technical, and operational staff at a major healthcare facility, so professionalism, empathy, and clear communication are essential. You must be comfortable supporting a wide range of stakeholders, including nursing, IT, operations, marketing, patients, and caregivers.

Requirements

Associate Degree in computer science, networking, or a related field, and 4+ years of experience working with IP networks OR, in lieu of a degree, more than 4 years of field service experience in an IP networking or related technical capacity
Strong communication skills and the ability to work directly in a healthcare environment
Ability to adapt to shifting priorities and customer needs

Nice To Haves

CATV, MATV, Head-end, RF
System integrations
Wireless technologies
IP networking
Software support and cyber security standards
Microsoft applications (Outlook, Excel, Word, Teams)
Case management systems such as Salesforce

Responsibilities

Install and maintain headend equipment and software
Install and maintain in-room equipment and software
Install and maintain distribution systems
Perform hardware and software updates
Conduct preventative maintenance
Manage spare equipment inventory and warranty programs
Log defects and issues in a formal case management system
Diagnose and resolve issues, escalating when needed
Serve as incident owner or manager for escalated issues
Complete administrative tasks such as inventory tracking, service records, timecards, case notes, and work orders
Complete required client and SONIFI trainings
Train client staff as needed
Follow all environmental, health, and safety procedures required by the healthcare facility
Perform other related duties as assigned