Onsite Manager (Bilingual- Fluent In Spanish & English)

Employbridge Career•Greensboro, NC

4d•Onsite

About The Position

Employbridge is seeking a motivation-driven On-Site Manager for an immediate opening in Greensboro, NC. This role is responsible for the day-to-day supervision of personnel to ensure the timely, accurate, and quality delivery of customer goods and services. The position involves managing employee relations at the client site, including coaching, performance reviews, and exit interviews. The Onsite Staffing Manager ensures client satisfaction through superior customer service and develops relationships with supervisors and associates. This role also anticipates staffing requirements and develops value-added services to support changing client needs. The ideal candidate must be fluent in both Spanish and English.

Requirements

Must be fluent in Spanish and English.
Experience in a customer service role responsible for multi-level client communication.
HR and data management experience.
Demonstrable success managing a team or process.
Familiarity with a heavy process-oriented environment.
Able to lead, organize and build effective and diverse teams.
Seasoned critical thinking and problem-solving skills.
Practical experience and comfort with using operational software, Microsoft Office products, and basic data management tools for analysis.
Ability to communicate professionally and effectively across all platforms.
Able to listen and respond to information effectively and influence decision makers.

Responsibilities

Supervise personnel to ensure timely, accurate, and quality delivery of customer goods and services.
Manage employee relations at the client site, including coaching, performance reviews, removal from assignments, and exit interviews.
Ensure client satisfaction and engagement through superior customer service.
Develop relationships with supervisors and associates.
Anticipate staffing requirements and expectations.
Develop value-added services to support changing client needs.
Coordinate recruitment, screening, interviewing, and hiring of individuals for assignment.
Maintain timekeeping system and ensure payroll/invoicing is accurate.
Provide productivity, headcount, attendance, and other reports at the client’s request.
Conduct onsite orientation and safety training.
Facilitate the initial treatment and reporting of workers’ compensation incidents.
Participate in scheduled service reviews at the client site.
Act as the liaison between the branch office and the client.
Other duties as assigned.