Onsite LPN Telehealth Facilitator (On-site/In-Office)

Community Health Net•Erie, PA

26d•Onsite

About The Position

This is an in-office position, not a remote role. The LPN Telehealth Facilitator is responsible for delivering telehealth services, offering high-quality care and support to patients during virtual medical appointments. The position requires strong clinical expertise, exceptional communication skills, and the ability to ensure a seamless telehealth experience for patients.

Requirements

Valid and active Pennsylvania (PA) LPN license.
Minimum of 3 years of clinical nursing experience.
Strong clinical assessment and patient interaction skills.
Excellent verbal and written communication skills.
Proficiency in using telehealth technology and video conferencing platforms.
Demonstrated empathy and compassion when working with patients.
Ability to work independently and as a part of a healthcare team.
Experience with EHR systems.
Familiarity with remote devices and telemedicine equipment.

Responsibilities

Conduct virtual patient assessments and evaluations, ensuring accurate collection of medical histories and current symptoms.
Establish rapport with patients to create a comfortable and supportive telehealth environment.
Collaborate with healthcare providers to gather relevant medical information for diagnosis and treatment.
Schedule and coordinate telehealth appointments, ensuring adherence to established appointment calendar.
Educate patients on how to access and use telehealth technology, addressing any concerns or questions.
Facilitate the start and end of telehealth sessions, ensuring all technical aspects are functioning correctly.
Assist healthcare providers during telehealth sessions, managing medical equipment and relaying vital signs and patient data.
Provide guidance to patients on self-examination or medical administration under the direction of healthcare providers.
Act as a liaison between patients and healthcare providers, ensuring clear communication and understanding.
Offer health education and counseling to patients, answering questions and addressing concerns regarding their condition and treatment plan.
Collaborate with healthcare providers to create patient education materials and resources for telehealth appointments.
Maintain detailed and accurate electronic health records (EHR) for telehealth encounters, documenting patient information, assessments, and recommendations.
Generate reports on telehealth utilization and outcomes for analysis and improvement.
Perform other duties as assigned.