Service Desk Analyst
Lennar•Irving, TX
•Onsite
About The Position
The Onsite IT Technician I provides basic technical support for Lennar Associates. This role involves resolving hardware and software issues, managing data systems, and supporting internal client relationships. The Onsite IT Technician I will handle routine technical problems and ensure timely and effective service. A career with purpose. A career built on making dreams come true. A career built on building zero defect homes, cost management, and adherence to schedules.
Requirements
- Basic understanding of technology standards.
- Ability to perform routine work assignments.
- Proficient in basic troubleshooting of IT issues.
- Good communication and teamwork skills.
- Ability to recognize and escalate issues appropriately.
- High school diploma required or GED required.
- Minimum 1+ years of experience is required.
Nice To Haves
- Bachelor’s degree and relevant IT certifications (CompTIA A+ or equivalent) preferred.
Responsibilities
- Provide hardware, software, and end-user support.
- Support others by working on a variety of data management tasks.
- Help manage internal client relationships by carrying out standard requests.
- Follow best practice support documentation in resolving outstanding tickets.
- Provide basic incident resolution and escalation.
- Troubleshoot and resolve computer workstation issues.
- Enact manufacturer's warranties for equipment repair.
- Maintain and update Service Now tickets daily with accurate, scientific, and reproducible details.
- Help different divisions prepare and coordinate project plans for the installation of technology equipment.
- Resolve printer and copier issues across the division.
- Arrange and coordinate technical support for meetings and events, including video conferencing and traditional audio/visual needs.
- Maintain, upgrade, install, replace hardware, and software as required.
- Report instances of server downtime and LAN/WAN connectivity issues immediately.
- Perform basic troubleshooting on LAN/WAN connectivity under guidance.
- Provide weekly status reports summarizing activities and outstanding issues.
- Monitor and assist with coordinating third-party support contractors.
- Perform other duties as assigned by the Onsite IT Manager.
Benefits
- Medical, Dental, and Vision coverage
- 401(k) Retirement Plan with a $1 for $1 Company Match up to 5%
- Paid Parental Leave
- Associate Assistance Plan
- Education Assistance Program
- Up to $30,000 in Adoption Assistance
- Up to three weeks of vacation annually
- Holiday, Sick Leave, and Personal Day policies
- New Hire Referral Bonus Program
- Home Purchase Discounts
- Everyone’s Included Day
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
