Onsite IT Support Technician

IT Voice • Cleveland, OH

1d • $55,000 - $65,000 • Hybrid

About The Position

As an Onsite IT Support Technician, you'll play a crucial role in resolving technical issues, installing, and configuring hardware and software, and ensuring the smooth operation of IT systems on-site. Utilizing your technical expertise, you'll provide first-level technical information systems support to the university community, resolving routine technical problems, and ensuring seamless operation of IT initiatives.

We’re seeking a motivated and dependable technician who’s ready to jump in, solve problems, and represent IT Voice both virtually and in-person when needed.

Requirements

• High School degree or equivalency required.
• Approved to work in the US with a valid driver's license.
• Basic PC and peripheral experience required.
• Punctual, courteous, and professional demeanor required.
• Dependable transportation to the customer site is required.
• Must be located in the Cleveland, OH area due to the onsite engagement.
• The ability to get stuff done (there’s no room on our ship for slackers)
• Passion for Technology (duh!)
• Heart to always do the right thing and admit mistakes (they will happen and its ok)
• Good communication skills (willing to give and receive constructive feedback)

Nice To Haves

• Familiarity with MS365 is favorable.
• 1-2 years of support experience and willingness to learn are favorable.

Responsibilities

• Provide desk-side support for hardware and software issues, including PCs and peripherals.
• Install, configure, and troubleshoot IT systems and applications.
• Ensure the smooth operation of IT systems and networks on-site.
• Collaborate with the IT Voice technical support team to escalate and resolve complex issues.
• Maintain documentation of IT systems, procedures, and configurations.
• Adhere to IT Voice's core values of Focus on others, own it, work smart, and do the right thing.
• Provide desk-side support for hardware and software issues, including PCs and peripherals.
• Install, configure, and troubleshoot IT systems and applications.
• Ensure the smooth operation of IT systems and networks on-site.
• Collaborate with the IT Voice technical support team to escalate and resolve complex issues.
• Maintain documentation of IT systems, procedures, and configurations.

Benefits

• 401(k)
• health
• dental
• vision
• life insurance
• PTO
• Paid Holidays
• Career advancement opportunities in a growing, people-first organization.
• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Travel reimbursement
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED