Onsite General Manager (Crystal Falls)

RealManage • Leander, TX

20h • $95,000 - $110,000 • Onsite

About The Position

RealManage Elevated Onsite is a division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The RealManage Elevated Onsite professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry. RealManage Elevated Onsite is a values-based company with the following values as our guiding principles: Integrity: we always do the right thing. Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship. Selflessness: more than teamwork; we are part of something special and much larger than any of us. Personal Relationships: we are a professional services company; people do business with people they like. Always Improving: never satisfied, always learning, and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better. Join RealManage Elevated Onsite fast-growing team where energy, teamwork, innovation, and contribution are highly valued. Each branch proudly serves a diverse mix of single-family, townhome, and condominium communities. These community associations are of all sizes, from small communities to large, master-planned communities. RealManage has earned the prestigious Certified™ recognition from Great Place to Work®, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience. Crystal Falls is a residential community located in Leander, Texas, set among the scenic Texas Hill Country just north of Austin. Spanning approximately 3,000 acres, the community includes more than 3,600 homes across ten neighborhoods. The community is supported by a dedicated HOA management and maintenance team, along with a Lifestyle Coordinator and a calendar of community events that provide opportunities for residents to connect. Residents can enjoy two amenity centers, Quarry Park and The Grotto, featuring swimming pools, playscapes, and picnic areas. Quarry Park offers a junior Olympic swimming pool, children’s water features, a stocked fishing pond, an 18-hole disc golf course, and a multipurpose soccer field. The Grotto provides a relaxing setting with waterfalls, underwater seating, barbecue grills, a covered pavilion, and a sand volleyball court. Additional recreational opportunities include tennis, miles of walking trails, neighborhood parks, and an 18-hole public golf course with a clubhouse and restaurant. The Onsite General Manager serves as the Chief Operating Officer of the Home/Condo Owners Association. This position has ultimate responsibility for the day-to-day operations, including all activities and relationships between the Association, Board of Directors, members, guests, employees, community, government and industry.

Requirements

• Minimum of three - five (3-5) years Homeowner Association (HOA) Management experience required
• Bachelor’s degree preferred. Associates degree or relevant experience required
• Previous onsite management experience strongly preferred
• CMCA certification preferred
• AMS and PCAM certifications are a plus
• Strong interpersonal, supervisory and customer service skills
• Able to set priorities, plan, organize, and delegate effectively
• Strong written and verbal communication skills. Must have command of the English language both written and verbal.
• Excellent phone etiquette
• Ability to work effectively under time constraints and deadlines
• Ability to read, understand, and explain financial statements including balance sheets, income statements and general ledger
• Ability to sit for prolonged periods at a desk and work on a computer.
• Ability to occasionally stand, walk, bend, or reach as needed.
• Ability to lift or move objects up to 10–15 pounds (e.g., files, office supplies).
• Manual dexterity to operate a computer keyboard, mouse, telephone, and other office equipment.
• Visual acuity to read printed materials, spreadsheets, and computer screens.
• Hearing and speech ability to communicate effectively in person, by phone, and in virtual meetings.
• Ability to work in a standard office environment with moderate noise levels.
• Ability to work a standard schedule, with occasional extended hours as required.

Nice To Haves

• CMCA certification preferred
• AMS and PCAM certifications are a plus

Responsibilities

• Responsible for compliance with all of the community’s policies/procedures as defined by the Board of Directors
• Plans, develops and approves operational policies, procedures, methods and regulations related to general operating procedures
• Directs the work of all department managers
• Primary driver in the development of the annual operating, cash, and capital budgets. Develops periodic checkpoints to assess compliance of the published budget
• Responsible for the timely preparation of monthly financial reports to the Board of Directors
• Coordinates the development of long-range and annual business plans aligned with association by-laws and policies
• Oversees the impact and effect of association policies/programs/processes. Recommends changes as needed
• Monitors quality of association products and services to ensure maximum member and guest satisfaction
• Secures and protects all the association assets
• Establishes and maintains on-going dialogue with members to elicit input on Association direction and improvements
• Coordinates with Board of Directors on the development and implementation of all strategic plans
• Issue and update vehicle access transponders and data entry in the Gate House for new owners, renters, and current owners with new vehicles
• Point of contact for various association committees. Work closely with Committee Chairs on audits, purchases, work orders, contract signing, and saving files in appropriate locations, overseeing payment to vendors on time and with the Committee Chair's approval. Committee Chair organizational charts, update charters annually, and code of conduct
• Create community alerts and communications
• Assist with special projects as directed by the board
• Create job requisitions for all open positions; supervise, train, and develop onsite staff, including seasonal pool attendants; draft and revise annual pool membership forms; approve time off and hourly punch change requests; conduct monthly one-on-one meetings with office staff and annual performance management reviews; onboard all new employees; and conduct discipline write-ups and documentation per company policies.
• Ensure office coverage when employees are vacation. Monitor PTO and maintain staff vacation calendar.
• Meet daily with maintenance to review work priorities and adjust where needed
• Weekly board email updates
• Board Meeting Preparation: Send a call for committee reports by the 3rd of each month and a follow-up one week before the deadline. Note committees requesting time before the board to be added to the new business section of the agenda. Zoom meeting scheduling, assembling owner and board packets, including agenda, minutes, committee reports, proposals for consideration and approval, and new policies if applicable. Send owner questions to the Board president before the meeting, and schedule meeting announcement to owners one week before meeting. Print and prepare Board packets for pickup on Wednesday before the meeting
• Board Meeting follow-up: Draft meeting minutes within a week of the meeting for the Secretary to review, upload approved minutes to relevant web locations, and create a list of action items to be completed before the next board meeting. Notify contractors of bid approval, file approved policies with the county, and update owners on the outcome of their requests presented at the Executive Session
• Executive session meeting set up
• Annual Meeting preparation. Note: annual meeting is on a Saturday
• Association secondary website
• Webmaster: Review and approve or decline membership requests and update the calendar, events, policies, newsletters, minutes, office hours, and staff contact information
• Plans, develops and approves specific operational programs, procedures, methods, rules and regulations in concert with general policies
• Evaluates committee activities that report to the General Manager
• Ensures compliance with purchasing policies and procedures
• Provide counsel to the Management staff to ensure all employees are properly trained, supervised, scheduled and are knowledgeable of their responsibilities
• Develops, maintains, and disseminates a basic management philosophy to guide all association personnel towards optimal operating results
• Supports internal controls
• Develop, coordinate, and execute community lifestyle programs, social events, resident activities, and other engagement initiatives designed to enhance the overall resident experience
• Work closely with the Board of Directors, committees, vendors, and residents to identify and implement events and activities that align with the community’s goals, budget, and resident interests
• Serve as a visible and engaged presence at community events and activities, including attending, coordinating, and overseeing events outside of normal business hours when necessary
• Manage event logistics, including scheduling, vendor coordination, contracts, supplies, communications, setup, execution, and post-event follow-up
• Develop and maintain an annual lifestyle and community events calendar and ensure events are appropriately planned and communicated to residents
• Monitor event budgets and expenses and ensure lifestyle activities are conducted in accordance with Association policies, approved budgets, and applicable governing documents
• Encourage resident participation and volunteer involvement while fostering a welcoming, professional, and positive community environment
• Perform other lifestyle, resident engagement, and community event duties as assigned

Benefits

• Medical Insurance - Company will pay the premium for Employee Only Tier on the HSA plan
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High-Deductible Medical Plan to be eligible)
• FSA account for health-related expenses
• FSA account for dependent care expenses
• Education Reimbursement for industry related classes
• 401K match after 1 year
• Employee Assistance Program (EAP)
• 9 paid holidays and 2 floating holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree