Onsite Field Services Technician, Long Harbour, NL

DXC Technology • CAN NL Home based (CSC Location), NL

4d • Onsite

About The Position

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world’s most complex technology estates. Learn more on dxc.com.

This role involves AD-HOC Project style support, including mini projects such as installs on multiple machines (patching from failed pushes, or requests of 10+ software installs or installs of other sorts), coordinating project style work like Polycom refreshes, request for meeting setups and special support requests and any ad-hoc style requests from the client. The technician will spend time between 2 locations, Long Harbour and St. John’s office, when requested. The role interfaces with end users to resolve complex problems concerning system function which have been escalated through a problem ticket process, assesses diagnostic information and determines alternative courses of action, and recommends and implements process changes. The technician will coordinate and/or conduct install, move, add, and change (ICMS) activities based for complex activities including integrated equipment and systems, create plans to implement changes and work with appropriate parties to ensure implementation is meeting expected timeframes, service level agreements and other criteria, and measure, maintain, and document team performance in relation to established goals, time frames and service levels, revising plans as necessary. The role provides technical services in support of project work; works with project teams to develop, engineer, and implement defined technical activities, such as distributing new personal computers, in accordance with established guidelines and procedures. Additionally, the technician provides guidance and training to client population on system and products to eliminate recurring errors for systems/products, escalates issues or concerns as appropriate, and recommends changes to procedures and processes, implementing them as approved. The technician must maintain currency regarding technological, process and/or other advances, specifically in line of service, to ensure team performance and to achieve team objectives. The role also involves creating and maintaining systems software and hardware documentation and assessing system information where appropriate.

Requirements

• High School diploma or G.E.D.
• 2-5 years of IT technical support experience
• Experience with recent Windows operating systems, Windows 10, 11 preferably in an enterprise environment.
• Experience with use of Office 365 products preferably in an enterprise environment (Word, Excel, PowerPoint, Teams, SharePoint, Outlook)
• Experience with solving computer-related technical problems both hardware and software (ie. Office 365, SAP)
• Experience with following company escalation policies

Nice To Haves

• College diploma or University degree in a computer related field is an asset
• Experience with Service Now ticketing system
• Networking Experience and ability to troubleshoot basic to complex network problems
• Experience with Mobile devices such as tablets and phones (Android and IOS).
• Knowledge of MDM functionality and Mobility Device security (E.G. Samsung Knox).
• Experience with Cisco Call Manager
• Experience with Lenovo/Dell hardware an asset.
• Experience with MFA in an enterprise environment as asset.
• CompTIA A+ Certification current or previous considered an asset
• CompTIA Network+ or CCNA considered an asset.

Responsibilities

• AD-HOC Project style support, including installs on multiple machines, coordinating project style work like Polycom refreshes, request for meeting setups and special support requests.
• Interfaces with end users to resolve complex problems concerning system function escalated through a problem ticket process.
• Assesses diagnostic information and determines alternative courses of action.
• Recommends and implements process changes.
• Coordinates and/or conducts install, move, add, and change (ICMS) activities for complex activities including integrated equipment and systems.
• Creates plans to implement changes and works with appropriate parties to ensure implementation is meeting expected timeframes, service level agreements and other criteria.
• Measures, maintains, and documents team performance in relation to established goals, time frames and service levels. Revises plans, as necessary.
• Provides technical services in support of project work; works with project teams to develop, engineer, and implement defined technical activities, such as distributing new personal computers, in accordance with established guidelines and procedures.
• Provides guidance and training to client population on system and products to eliminate recurring errors for systems/products.
• Escalates issues or concerns as appropriate.
• Recommends changes to procedures and processes; implements as approved.
• Maintains currency regarding technological, process and/or other advances, specifically in line of service, to ensure team performance and to achieve team objectives.
• Creates and maintains systems software and hardware documentation and assesses system information where appropriate.

Benefits

• DXC is an equal opportunity employer. We welcome the many dimensions of diversity.
• Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.
• DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities.
• Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.
• We’re committed to fostering an inclusive environment where everyone can thrive.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED