Onsite Facility Manager

ABM•Phoenix, AZ

2d•Onsite

About The Position

The Onsite Facility Manager serves as the primary point of contact for all facility management services and is responsible for ensuring high service quality, operational efficiency, and continuous improvement across assigned facilities. This role oversees daily operations, manages staff performance, and ensures all contract requirements are met while maintaining strong client relationships. The Onsite Facility Manager will manage preventative and predictive maintenance programs, oversee operational teams, and ensure accurate facility data and reporting through CMMS systems. The ideal candidate is a strong leader with experience managing large teams within complex facility environments. Experience supporting industrial, manufacturing, semiconductor, or battery production facilities is highly preferred. This is not a traditional 8:00 AM to 5:00 PM office-based role. The Onsite Site Manager must be adaptable and responsive to the operational needs of the site, serving as a visible leader and trusted partner to the customer.

Requirements

5 – 7 years of experience in facility management or operations management
Janitorial or plant management experience preferred
Experience supporting manufacturing, semiconductor, or battery production facilities preferred
Proven experience managing a multi-craft workforce
Experience managing large-scale facilities (1–3 million sq. ft.)
Valid driver’s license required
Strong verbal and written communication skills
Excellent time management and ability to prioritize in fast-paced environments
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
Demonstrates a strong sense of ownership, accountability, and follow-through.
Takes a proactive approach to problem-solving and can anticipate and address customer needs before they escalate into issues.
Provides timely, professional, and effective responses to a wide range of customer requests and operational challenges.
Has proven experience in customer service, site operations, and relationship management.
Maintains strong attention to detail with a focus on quality control, service excellence, and continuous improvement.
Works effectively with individuals from diverse backgrounds, demonstrating professionalism, flexibility, and respect for different cultures and communication styles.
Collaborates effectively with customers and key ABM stakeholders.
Demonstrates adaptability and schedule flexibility to support operational needs, including occasional early mornings, evenings, and weekends when required.

Nice To Haves

Experience working with Korean manufacturing clients or familiarity with Korean corporate culture highly valued
Korean language skills are preferred and will be viewed favorably, but are not required.

Responsibilities

Act as the lead contact for all facility management services, ensuring service quality and continuous improvement.
Manage preventative and predictive maintenance programs across assigned facilities.
Oversee daily operations and manage a team of approximately 35–45 staff members.
Ensure all contractual service requirements are consistently met or exceeded.
Manage quality assurance programs and customer expectations to ensure strong client satisfaction.
Assess facility conditions and estimate costs for repairs, upgrades, and renovations.
Maintain accurate data within the CMMS system to ensure compliance and reporting integrity.
Define operational requirements related to problem-solving, facility planning, and reliable facility data management.
Build and maintain strong client relationships while identifying solutions to meet evolving operational needs.
Demonstrate flexibility in a dynamic environment by adjusting strategies as operational needs change.
Manage multiple priorities while maintaining strong organizational and leadership skills.
Take ownership of operational outcomes by proactively addressing challenges and driving improvements.
Determine asset life-cycle expectations and replacement values.
Perform other duties as assigned.