Onsite Delivery Manager

Capgemini • New York, NY

4d • $96,366 - $150,000 • Onsite

About The Position

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Job Description - Grade Specific
Delivery Executive Entry level Delivery Executive, typically for a smaller account or smaller domain inside a larger account.

Requirements

• Entry level Delivery Executive, typically for a smaller account or smaller domain inside a larger account.

Responsibilities

• Own the end-to-end lifecycle of the ART, from roadmap planning to execution.
• Define vision, features, and enhancements aligned with ART customer needs and business objectives.
• Analyse user data and behaviour to drive continuous improvements.
• Gather and document functional requirements, user stories, and acceptance criteria.
• Collaborate with Engineering and other teams to design and implement user requirements.
• Conduct UAT, validate releases, and ensure high-quality delivery.
• Ensure the portal delivers a simple, intuitive, and reliable user experience.
• Work closely with Customer Success to incorporate feedback and improve usability.
• Provide support documentation, FAQs, and onboarding materials for end users.
• Act as the primary point of contact for internal and external stakeholders regarding portal features and functionality.
• Communicate releases, updates, timelines, and issues proactively.
• Track KPIs specific to Agile release train including customer satisfaction.
• Identify pain points and propose data-driven optimizations.
• Ensure that the delivery complies with security, privacy, and industry standards.
• Coordinate with security teams to enable authentication, authorization, and audit controls.

Benefits

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed