Onsite Community Liaison

Advocates For The Mentally Ill and•Kings Beach, CA

32d•Onsite

About The Position

AMI Housing, a California-based nonprofit organization founded in 2003, is dedicated to housing and supporting vulnerable residents in the Sierra Region, particularly those with mental illness, by providing housing, employment, and supportive services. The Onsite Property Manager is expected to reside onsite in a 2-bedroom apartment and provide oversight to a 14-unit apartment complex in King Beach, CA. This role involves acting as a member of the operations team, providing services to tenants, and partnering with supportive services staff to maintain occupancy and meet tenant needs. The position requires performing minor chores, reporting issues to AMI Housing staff, checking on tenants experiencing struggles, and providing support during emergencies.

Requirements

High School Diploma or equivalent is required.
3 years of property management experience is required.
2 years working with low-income housing complex is required.
Must possess a valid driver's license with a clean driving record.
Must have reliable transportation.
Knowledge of rental contracts and laws/regulations about property management and antidiscrimination.
Knowledge and ability to perform general household maintenance and repairs.
Solid written and verbal communication skills.
Strong conflict resolution skills and demonstrated ability to deal with sensitive situations tactfully and diplomatically.
Able to depersonalize any program resident complaints and remain calm.
Must multitask with attention to detail while working in a fast-paced and sometimes chaotic environment.
Attention to detail and ability to review documentation for accuracy and completeness.
Complete and pass pre-employment background checks (fingerprints, drug and alcohol testing, and criminal background checks).

Nice To Haves

Bilingual fluency (English/Spanish) is preferred.
Experience working with individuals with mental illness, drug/alcohol abuse, homelessness, or other social services is preferred.
Familiarity with best practices, including but not limited to harm reduction, trauma-informed care, and motivational interviewing concepts and strategies.
Strong capacity to build strong relationships with various program participants, colleagues, and community members.

Responsibilities

Oversee the day-to-day operations of AMIH property to ensure compliance with California landlord and tenant laws.
Work collaboratively with AMIH Leadership, support staff, and community partners to ensure the tenant’s needs are met and any issues, difficulties, or concerns are addressed promptly.
Respond to resident inquiries, complaints, and concerns promptly.
Supervise leasing and maintenance staff, including delegating work, reviewing work, maintaining deadlines, training, and scheduling.
Complete minor repairs on property units and arrange for necessary repairs to properties in collaboration with the program director and facilities technician.
Track and report repairs and expenses for each unit and submit regular expense reports to the asset property manager or owners.
Enforce apartment community rules and regulations and provide documentation of disputes or issues and their resolution.
Ensure vacant units are ready for new occupants. Assist with the management of evictions and the process of residents vacating units. Attend court proceedings as necessary.
Assist with the collection of rent and other fees from residents. Assist with the issuance of Pay or quit notices for late rent.
Provide support to residents who may be experiencing a crisis. Work collaboratively with community partners to resolve problems (e.g., calling EMS, Mobile Crisis, assigned service coordinator, or law enforcement).
Establish a collaborative relationship with AMIH staff members and community partners.
Generate newsletters for residents and arrange resident meetings.
Review and approve lease agreements and conduct potential resident interviews.
Perform minor chores around the complex.
Report both verbally and in writing to the AMI Housing, Inc. staff regarding any issues/concerns that arise at the complex.
Check in on tenants (at the direction of AMIH staff) when they might be experiencing a struggle.
Provide supportive services to tenants should an emergency arise (i.e., call 911).