Onsite AV/UC Maintenance Engineer
About The Position
AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services. Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward. The Onsite Maintenance Engineer will work in partnership with the customer, management team, global helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.
Requirements
- CTS (Certified Technology Specialist) Certification (preferred)
- Intermediate experience on UC technology for Teams/Zoom
- Basic IT knowledge such as networking, operating system & computer hardware
- Effectively communicate with employees, customers and colleagues
- Ability to use hand and power tools in a safe and efficient manner and to solder & crimp connectors
- Ability to manage small to medium projects
- Familiarity with minor programming (AMX/Creston) – changes and troubleshooting
- Ability to work and think independently and ensuring to meet deadlines
- Intermediate computer knowledge
- Knowledge of basic signal flow for audio, video and control
- Valid Driver’s License and a Motor Vehicle Record that meets AVI-SPL driving standard
- Minimum of a High School Diploma or equivalent
- Ability to regularly climb and work from ladders up to heights of 35 feet; lifting equipment, tools and materials.
Nice To Haves
- Minimum of 3 - 5 years of audiovisual integration and/or service experience
- Formal education in Electronics or related field
- AMX Intro to Networking for AV Professionals
- AMX Programmer I
- Crestron Professional Installation
- Essentials of Crestron Programming Certification
- Exton AV Associate Certification
- InfoComm Quick Start to the Audio-Visual Industry
- InfoComm CTS General Certification
Responsibilities
- Responsible for the service and maintenance of Audio-Video (AV) and Unified Communications (UC) systems.
- Oversee installation & commissioning of AV/UC technologies & spaces.
- Perform maintenance tasks to help maintain customer spaces including but not limited to, testing/repairing cables and testing/repairing various hardware components
- Field service support of networked devices (Routers, IP Protocols, etc.)
- Ability to upload and download control programs
- Ability to perform minor edits to control programs
- Provide direct assistance to end users in the operation of the AV/UC systems
- Perform preventive maintenance checks & services on AV/UC systems
- Perform maintenance support on all AV/UC systems including but not limited to basic troubleshooting and system fault isolation, projector lamp changes, filter cleaning, etc.
- Provide setup and operational support for eventsPerform administrative tasks as required
- Work a flexible schedule as required by the Customer
- Perform service troubleshooting and maintenance support on standard AV/UC systems
- Setup and monitor video calls as needed
- Ensure compliance with all Customer safety and procedural guidelines
- Track all maintenance activity start to finish with proper documentation as required
- Coordinate RMA processing and parts procurement as needed
- Maintain accurate inventory on all AV/UC systems including spare parts as required
- Provide phone support for Western Alliance Bank remote sites (minimal requests)
- Support Teams & Zoom conference spaces
- Provide day-to-day support of AV/UC systems
- Provide meeting support for high-profile meetings
- Daily meeting room checks and services to validate spaces are ready & in full service
- Provide first level of support for service issues with AV/UC equipment
- Schedule preventative maintenance for AV/UC spaces
- Educate customer use of technology and room systems
- Oversee installation projects of AV/UC technologies and spaces
- Oversee designing and standardization of AV/UC technologies and spaces
- Familiar with webinar hosting and supporting live events
- Familiar with Absen Video Walls or similar VW systems
- Familiar with Poly, Shure, Biamp & Q-sys hardware
- Ability to work with clients ServiceNow instance for asset management (future)
- Ability to work on Digital Signage systems (future)
Benefits
- Medical benefits, including vision and dental
- Paid holidays, sick days, and personal days
- Enjoyable and dynamic company culture
- Training and professional development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
