Onsite AV Service Technician

Diversified • New York, NY

1d • Onsite

About The Position

Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world’s most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back.
At Diversified, we're on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be. With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you.
As a Diversified associate, you'll dive headfirst into big, complex, and rewarding projects that push the boundaries of what's possible. Plus, you'll enjoy a flexible work environment, competitive compensation and benefits, and a culture that celebrates diversity and inclusion.
IF YOU CAN DREAM IT, YOU CAN DO IT AT DIVERSIFIED.
The Onsite AV Service Technician reports to and works within an assigned client site location daily, providing support for technical system needs. The most important requirement for this role is the ability to create and maintain a client relationship which results in superior client satisfaction, as well as the renewal and growth of an ADOPT onsite support agreement. Support normally includes multiple aspects, such as meeting/conference/events assists, inventory tracking, reporting, and proactive systems maintenance. Additionally, the technician exercises technical skill level abilities to perform routine maintenance, and repair of faulty systems and equipment

Requirements

• A high school diploma (or equivalent) is a minimum requirement for this position.
• A background screen and driving records check will be performed for all applicants.
• Applicants must show a legal ability to work within the United States (via I9 verification).
• Experience with audio-visual related systems.
• Experience trouble shooting video walls, control systems, and DSP
• Experience with video conferencing, unified communications, and collaboration platforms.
• Experience in a field related to providing face-to-face client technical systems support.
• Experience providing technical systems support.
• Experience supporting internal and external client relationships.
• Superior client relationship management is a requirement for this position (i.e. exhibiting the ability to create an atmosphere of tension relief during high stress encounters).

Nice To Haves

• 1-3 years of AV support in a corporate/ commercial environment
• A postsecondary education degree
• A technical school/education certification/degree
• Client relations related training/certifications
• AVIXA CTS related certifications
• Biamp related certifications
• Crestron related certifications
• Networking/IT related certifications
• Forward-thinking individual, with diligence and efficiency in multi-tasking.
• Possessing the ability to take ownership and provide solutions toward resolution.
• Excellent communications and client service skills, with consistent follow-through.
• Detail oriented and technically savvy.

Responsibilities

• Exercise successful collaboration with Diversified team members and departments.
• Perform supporting assists for end-user meetings/conferences/events.
• Perform routine preventive maintenance of technical systems, ensuring a ready to use state.
• Perform resolution of any system/equipment repair faults discovered within systems.
• Interface/liaison with others in efforts related to equipment faults and repair needs.
• Interface/liaison with manufacturers/vendors to facilitate equipment repair needs (as RMAs).
• Develop and manage/maintain an inventory tracking/recording mechanism.
• Track/update repair needs, work duties and events within ticketing systems.
• Produce summary and detailed reports.
• Maintain functional aspects of technical systems for an optimal ready to use state.
• Continue to progress elevated technical skills related to technical systems characteristics.
• Continue to grow and hone soft skills related to satisfactory client relationships.
• Create proper reporting materials to help express the value of the role to the client.
• Create an atmosphere of pleasure and confidence with the Diversified client experience.

Benefits

• Multiple medical plan options to suit your family’s needs
• Dental (including orthodontic coverage) and vision plans
• Company paid Basic Life, AD&D, Short-Term and Long-Term Disability Insurance, and Employee Assistance Plan (EAP)
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401k with Employer Match
• Paid Time Off and Paid Holidays
• Voluntary Benefits: Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance, Homeowners and Auto Insurance, Supplemental Term and Dependent Life and AD&D, and Legal Services
• Commuter Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED