Onsite Assistant General Manager (VillageWalk at Lake Nona)

RealManage•Orlando, FL

1d•Onsite

About The Position

RealManage Elevated Onsite, a division of RealManage, specializes in managing community associations with onsite staff, focusing on providing excellent lifestyle HOA management services. The company prides itself on its people, technology, and service, with professional staff experienced in various community types, including age-restricted, luxury high-rise, urban mixed-use, and large-scale single-family developments. RealManage is a values-based company emphasizing integrity, respect, selflessness, personal relationships, and continuous improvement, and has been recognized as a Great Place to Work®. The community, VillageWalk at Lake Nona in Orlando, FL, is part of a 17-square-mile master-planned community known for technology, mobility, and wellbeing. VillageWalk offers a resort-style living experience with a connected design, featuring a Town Center, scenic bridges, canals, walking/biking trails, pools, parks, sports courts, a 24-hour fitness center, and event spaces. The Onsite Assistant General Manager is a leadership role supporting the General Manager in operating the association effectively and efficiently, aiming for operational excellence and fiscal discipline. This role assists the board of directors in maintaining, enhancing, and improving association assets by facilitating committees, supporting staff, and fostering personal and professional development.

Requirements

Associate's or bachelor’s degree in design, communication, event management, or the arts, or equivalent experience
Minimum of at least two (2) years of Homeowner Association (HOA) Management experience required
Strong interpersonal, supervisory, and customer service skills are required
Able to set priorities, plan, organize, and delegate effectively
Strong written and verbal communication skills
Must have a command of the English language, both written and verbal
Background screening and pre-employment drug screening required
Ability to utilize technology is mandatory
Excellent phone etiquette and customer service skills
Ability to work effectively under time constraints and deadlines
Ability to read, understand, and explain financial statements, including balance sheets, income statements, and general ledger

Nice To Haves

Onsite large-scale or high-rise experience preferred
CMCA or AMS designations preferred

Responsibilities

Assist the General Manager, Financial Manager, Board Treasurer, and Finance Committee in the development of the annual operating, cash, and capital budgets
Review and code accounts payable invoices for payment daily
Receive and respond to escalated incoming calls from homeowners, board members, and vendors
Follow through on various requests, while maintaining records of those inquiries in CiraNet
Secure and protect all the association assets while maintaining an an inventory system, including, but not limited to, access control devices, tools and supplies, furnishings and fixtures, cash and check payments, etc.
Prepare and assist the General Manager with monthly board meeting packages, meeting notices, annual election materials, and committee meeting materials
Manage board meeting location set-up, including board table and audience chair set up, speaker and microphone set up, virtual meeting link set up, membership chat log, and presentation screen
Attend monthly board meetings and annual members meetings and assist the General Manager in drafting meeting minutes, recording action items assigned to the management team during the meeting, and resident feedback received at the meetings
Attend all committee meetings as needed and assist the committees in drafting their meeting minutes
Attend all Rules Committee meetings and record homeowner hearing outcomes and execute committee direction for compliance enforcement in the meeting minutes, CiraNet, and communicate with homeowners regarding hearing outcomes
Meet with the ECC, Maintenance, Security, and PLM staff for regular updates on their departments’ productivity, challenges, and prepare reports to update the board at the monthly board meeting
Prepare and fulfill the new board member packets within two (2) working days of the annual election meeting
Manage the volunteer process and maintain a data file of volunteers for each committee and manage committee requests for meeting space
Attend and support all quarterly community event execution
Proofread all community correspondence before distribution
Other duties as assigned by the General Manager

Benefits

Medical Insurance - Company will pay the premium for Employee Only Tier on the High-Deductible Medical Plan
HSA (Required High-Deductible Medical Plan to be eligible)
FSA (Available for other health insurance plan offerings)
Dental Insurance
Vision Insurance
Life and Disability Insurance
Education Reimbursement
401(K) program with a match after 1 year
Employee Assistance Program (EAP)
11 paid Holidays