Onsite Administrator Level II (Printer Technician) - Falls Church, VA

HP • All Cities, VA

8d • Onsite

About The Position

The Onsite Administrator Level II (Printer Technician) is responsible for advanced troubleshooting, repair, installation, configuration, and optimization of enterprise printing environments. The technician provides escalated support for complex hardware, software, network, and print management issues while mentoring junior technicians and ensuring high levels of customer satisfaction.

Requirements

• 5+ years of experience in maintenance, quality related environments.
• Experience supporting enterprise printers, copiers, and multifunction devices.
• Strong understanding of printer hardware architecture and repair procedures.
• Advanced knowledge of printing environments, print servers, and network protocols.
• Experience troubleshooting and supporting enterprise print management software.
• Ability to perform detailed diagnostics and root cause analysis.
• Excellent customer service, communication, and leadership skills.
• Ability to work independently and prioritize critical service incidents.

Nice To Haves

• Print Manufacturer certifications
• CompTIA A+, Network+, or equivalent technical certifications.
• Experience supporting Managed Print Services (MPS) environments.
• Familiarity with Microsoft Active Directory, Group Policy, and cloud-based print solutions.
• Experience leading technical projects and mentoring support staff.

Responsibilities

• Provide advanced onsite support for printers and print management solutions.
• Diagnose and resolve complex hardware failures, connectivity issues, firmware problems, and print quality defects.
• Perform major repairs, rebuilds, and component replacement including fusers, transfer belts, imaging units, power supplies, controllers, and formatter boards.
• Configure and troubleshoot network printing environments including TCP/IP, DNS, DHCP, SNMP, print servers, and print queues.
• Install, configure, and support enterprise print management solutions and secure printing technologies.
• Analyze recurring issues and implement permanent corrective actions to improve device reliability.
• Manage escalated service tickets and act as the highest level of support before vendor escalation.
• Provide technical guidance and training to Level 1 and Level 2 technicians.
• Support fleet assessments, equipment refreshes, and deployment projects.
• Maintain accurate service documentation, repair records, and root cause analysis reports.
• Collaborate with IT teams, vendors, and customer stakeholders to resolve complex technical issues.
• Assist with product evaluations, testing, and implementation of new printing technologies.
• Ensure compliance with service level agreements (SLAs) and operational standards.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure
• 13 paid holidays
• 15 days paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed