Online Teller Bilingual Preferred (Fort Myers)

Suncoast Credit Union • Fort Myers, FL

4d • Hybrid

About The Position

The ITM Teller provides real-time transaction assistance to members from a centralized location through video transmission via the Interactive Teller Machine (ITM). This role performs a variety of financial transactions to serve Suncoast Credit Union members. An ideal candidate is comfortable, professional, and friendly on camera. Employees are given the option to work from home after 4-6 months of proficient performance.

Requirements

• High school diploma or equivalent
• 6+ months of experience in customer service or a similar position
• Ability to prioritize tasks by effectively managing competing and changing priorities to meet deadlines
• Accurate, detail-oriented, and organized with task management
• Ability to use multiple systems simultaneously
• Good written, verbal, and interpersonal communication skills to interact effectively with members, staff, vendors, and government regulators
• Ability to work independently and in a team-oriented environment
• Must maintain a high level of confidentiality

Nice To Haves

• Bilingual in Spanish preferred

Responsibilities

• Process a variety of financial transactions including, but not limited to, deposits, payments, transfers, and withdrawals
• Ensure proper endorsements and identification are obtained to follow credit union policies and procedures
• Utilize various software programs concurrently to complete transactions and communicate with multiple members simultaneously
• Provide a high level of professional and courteous service while observing due diligence for the validity of the transactions
• Perform end-of-day balancing
• Adhere to security, audit, and compliance requirements
• Support credit union expansion by recognizing opportunities to promote products to improve the financial lives of Suncoast members
• Attend educational events to increase professional knowledge
• Complete annual BSA/AML compliance training and understands employee’s role in maintaining an effective BSA/AML compliance program
• Complete FACT Act Red Flag training

Benefits

• Bonus Program up to 12%
• 401K Matching up to 8%
• Retirement Planning
• Pay Increases based on Competency
• Employee Loan Discounts
• Flex Spending Accounts
• Medical Coverage
• Dental and Vision Coverage
• Access to 4,000+ Gyms
• Mental Health Resources
• PTO Wellness Days
• Short Term and Long Term Disability Coverage
• 11 Paid Holidays
• 3 weeks of Paid Time Off
• 4 weeks of Paid Parental Leave
• Birthday PTO
• Paid Volunteer Hours
• Degree Assistance up to $5,000 per year

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED