Online Teller Bilingual Preferred (Tampa)

Suncoast Credit Union•Tampa, FL

28d•Hybrid

About The Position

The ITM Teller provides real-time transaction assistance to members from a centralized location through video transmission via the Interactive Teller Machine (ITM). This role performs a variety of financial transactions to serve Suncoast Credit Union members. An ideal candidate is comfortable, professional, and friendly on camera.

Requirements

High school diploma or equivalent
6+ months of experience in customer service or a similar position
Ability to prioritize tasks by effectively managing competing and changing priorities to meet deadlines
Accurate, detail-oriented, and organized with task management
Ability to use multiple systems simultaneously
Good written, verbal, and interpersonal communication skills to interact effectively with members, staff, vendors, and government regulators
Ability to work independently and in a team-oriented environment
Must maintain a high level of confidentiality

Nice To Haves

Bilingual in Spanish preferred

Responsibilities

Process a variety of financial transactions including, but not limited to, deposits, payments, transfers, and withdrawals
Ensure proper endorsements and identification are obtained to follow credit union policies and procedures
Utilize various software programs concurrently to complete transactions and communicate with multiple members simultaneously
Provide a high level of professional and courteous service while observing due diligence for the validity of the transactions
Perform end-of-day balancing
Adhere to security, audit, and compliance requirements
Support credit union expansion by recognizing opportunities to promote products to improve the financial lives of Suncoast members
Attend educational events to increase professional knowledge
Complete annual BSA/AML compliance training and understands employee’s role in maintaining an effective BSA/AML compliance program
Complete FACT Act Red Flag training