Online Sales Coordinator

Radwell International•Willingboro Township, NJ

11d•$37,440 - $52,000•Remote

About The Position

This role is responsible for handling customer inquiries and incoming sales leads, as well as proactive outbound selling. The Online Sales Coordinator will ensure customer inquiries generated by email, E-bay, and internal requests are completed in a timely manner. A key responsibility includes managing the E-Bay store to ensure optimal positive feedback, which impacts the company's rating. The position operates Monday-Friday from 8 am to 5 pm.

Requirements

Must understand the sales cycle; ability to understand the Radwell International sales cycle
Strong computer skills; ability to learn and understand Radwell computer systems to perform job tasks in an automated environment
Strong Computer proficiency
Proficiency using e-mail, the internet, Microsoft Office, and other computer tools
Ability to multi-task
Ability to work at fast pace
Attention to detail
Problem solving abilities
Good communication skills
Ability to sell

Nice To Haves

Previous sales experience in a related environment or a college degree in business or a related field of study preferred.

Responsibilities

Respond to customer inquiries to Radwell by phone, email or through other means
Manage orders placed at Plccenter.com and eBay.com
Help to achieve and maintain company goals
Capture sales opportunities for all product; perform all sales tasks necessary to turn opportunities into billable sales
Source products for manufacturers not currently supplied by Radwell (new products)
Check inventory (i.e. “PLC Center” inventory) and fulfill order out of inventory if possible
Notify customers of price and delivery changes for orders placed online
Correspond with customers via phone and e-mail and respond to customers in a timely, efficient, and professional manner
Ensure high degree of customer satisfaction as measured by our automated survey system, customer feedback and other means
Enter quotations and orders into sales order processing systems; ensure accurate sales information including proper and accurate delivery, payment terms, and other critical order information; confirm all orders with customer; perform follow-up and order clean-up as necessary
Manage feedback for all orders placed to assure positive feedback
Performing product and price maintenance in “pricetool” and other business systems; Building new part numbers as needed
Other duties, tasks and work may be assigned.