PT Online Sales Assistant

Highland Homes•Plano, TX

4d•Onsite

About The Position

For over 40 years, Highland Homes has represented quality and leadership in new home construction. Highland's employees thrive in an atmosphere of appreciation and confidence, contributing their unique ideas to the company's overall success. Highland Homes is currently accepting resumes for a Part Time Online Sales Assistant. The Part-time Online Sales Assistant works in conjunction with the Online Sales Associates (OSAs). This position will be responsible for taking on all B/C follow-ups, assigning repeat customer inquiries, gathering feedback from the Onsite Sales Teams regarding appointments, and answering the phone when necessary. This position is designed to support the OSAs.

Requirements

High School diploma.
Professional communication and customer service skills both written and oral.
Proficient typing skills with an emphasis on speed and accuracy. (Minimum 45 WPM preferred)
Detail oriented and with excellent organizational skills.

Nice To Haves

Prior experience in a similar role preferred.
Experience in homebuilding industry preferred.
Experience working with Salesforce or similar CRM system preferred.

Responsibilities

Pull up all repeat customers that come in daily via email, manually enter in Salesforce, and assign them to the correct OSA.
Work all B/C/D lead follow-ups by calling to check in or emailing a touchpoint email.
Gather feedback from the Onsite Sales Teams each week on all appointments that have been set but not updated.
Answer the phone when necessary and provide good notes to the OSA working that given market area.
Maintain a positive relationship with all team members, Sales Associates, and Sales Counselors in all markets.
Other duties as assigned.