Online Order Fulfillment Part Time

BJ's Wholesale Club • Middleburg Heights, OH

1d • Onsite

About The Position

BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most. We’re a team built on purpose and opportunity. Join us and be part of something meaningful. At BJ’s Wholesale Club, our team members are at the heart of everything we do. That’s why we offer a comprehensive benefits package designed to support your health, well-being and future – both on and off the job. When you grow, we grow. This role is responsible for performing all activities associated with picking and shipping of orders to members homes and businesses. These include but are not limited to: Using a digital handheld device to locate and pick merchandise orders from the selling floor, safe navigation of a large picking cart around the club including during club hours, assembly of cardboard boxes, packing of orders in a safe and damage-free manner, moving of pallets of supplies using a pallet jack or other material handling equipment, assisting with the loading of UPS/FedEx trucks, and shrink wrapping pallets. This role requires frequent lifting of merchandise.

Requirements

• Must be 18 years of age.
• Previous order pulling experience preferred.
• Big box/wholesale retail experience preferred.
• Previous digital handheld device experience preferred.

Nice To Haves

• Familiarity with AI tools, including ChatGPT.

Responsibilities

• Using a digital handheld device to locate and pick merchandise orders from the selling floor.
• Safe navigation of a large picking cart around the club including during club hours.
• Assembly of cardboard boxes.
• Packing of orders in a safe and damage-free manner.
• Moving of pallets of supplies using a pallet jack or other material handling equipment.
• Assisting with the loading of UPS/FedEx trucks.
• Shrink wrapping pallets.
• Carry out job functions and responsibilities as assigned.
• Support the application of club policies, procedures and compliance.
• Acts with honesty and integrity and lead with the member in mind to address all concerns and to escalate any concerns, as appropriate.
• Ensure a safe and positive environment for our members and each other.
• Embrace inclusion and diversity, by working together with collaboration and respect.
• Work as a team to achieve goals.
• Move with speed and agility in everything we do.
• Innovate and adapt so we can move as fast as the world around us.
• Maintain a friendly and positive attitude.
• Deliver service excellence through all points of contact.
• Resolve and deescalate to address every member concern.
• Ensure a safe and positive environment and experience for the members.
• Work with commitment and pride to deliver GOLD club standards daily.
• Maintains a clean and organized, inside and out of the SFC Area.
• Processes member purchases in a fast, courteous, and friendly manner by utilizing a handheld digital device to pull merchandise from the selling floor.
• Uses handheld scanner device (RF) to verify merchandise.
• Builds boxes, shrink wraps packages, moves merchandise from sales floor to staging area.
• Communicates problems with inventory and/or equipment and communicates expired or short-dated items included on pick list.
• Communicates with club team when merchandise needs to be replenished.
• Ensures that all orders are picked in a timely manner.
• Works with team to have merchandise pulled from reserve area, when possible, to avoid sales floor replenishment.
• Ensures all orders are picked in a timely manner to meet all productivity requirements.
• Works with a high level of urgency to ensure deadlines are met up to and including key performance indicators based on individual performance.
• Follows operational efficiencies, processes and productivity standards with adherence to established SOP for BOPIC, Curbside and Ship from Club.
• Takes responsibility for individual performance and works with club leadership on individual performance when metrics are not met.
• Wraps and secures the merchandise to the pallet prior to transport.
• Clearly labels pallets with required information.
• Prints shipping labels and other related documents.
• Securely packages the order in accordance with standard operating procedures.
• Oversees the package carrier pick up.
• Ensures the SFC area is neat, clean, and organized.
• Performs general housekeeping duties, including removing trash and cardboard from the work area.
• Handles damaged goods and spoiled products in accordance with standard operating procedures.
• Processes returns to the club and makes determination on how to handle (via DDR or Membership desk).
• Maintains all club policies and procedures.
• Required to meet OMNI productivity expectations regarding service level agreements (SLA”s), performance metrics and goals.
• Performs other duties as assigned, including working in other departments as needed.
• Maintains all club policies and procedures.
• Performs other duties as assigned, including working in other departments as needed.
• Regular, predictable, full attendance is an essential function of this job.

Benefits

• Weekly Pay
• Free BJ’s Memberships
• Generous Paid Time Off (vacation, personal, sick days, holidays, bereavement, and jury duty leave)
• Flexible and Affordable Health Benefits (three medical plans, optional dental, vision, Health Savings Account (HSA), and flexible spending account options)
• 401(k) Retirement Savings Plan with company match
• Employee Stock Purchase Plan with a 15% discount

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed