Full Time Online Order Fulfillment Supervisor

BJ's Wholesale Club • Chesterfield Township, MI

20h • $20 - $25 • Onsite

About The Position

BJ’s Wholesale Club is seeking an Online Order Fulfillment Supervisor to provide leadership and direction within the club, driving performance particularly for the departments they directly manage. This role involves performing all OMNI functions, leading the Omni team members, establishing operational efficiencies, maintaining policies and procedures, and delivering an outstanding member experience. The supervisor will be responsible for the administration of all digital initiatives including: BOPIC (Buy Online, Pick Up In Club), Same Day Delivery, Curbside, Express Pay, and Ship from Club.

Requirements

• Must have at minimum 1 year experience of overseeing a team of 5 or more employees within a professional setting
• Goal setting for performance and meeting deadlines
• Organizing workflow
• Assigning tasks, supporting staff, and reporting to Assistant Club Management
• Monitoring employee productivity
• Communicating with Club Leadership – relaying information
• Demonstrate leadership capabilities, including driving team member engagement, managing/supervising cross-functional teams, training team members, and driving and communicating results.
• Able to own and deliver against strategic initiatives and objectives.
• Committed to driving outstanding service to all Members.
• Open shift availability required
• Must be 18 years of age.
• Computer proficiency required.

Nice To Haves

• Previous order pulling experience preferred.
• Previous RF scanner experience preferred.

Responsibilities

• Process Member orders in a fast, courteous, and friendly manner by pulling merchandise from a pick list/(RF) device, moving merchandise from sales floor to staging area.
• Update merchandise locations, and operating equipment, to maintain consistency and organization with product placement and staging areas.
• Utilize a handheld scanner device (RF) device to pick orders from the sales floor and verify merchandise.
• Communicate problems with inventory and/or equipment with Home Office and recommend process improvements with inventory discrepancies.
• Identify expired or short-dated items included on pick list and communicate concerns with Club Leadership.
• Ensure all orders are picked in a timely manner to meet all productivity requirements and service level agreements.
• Ensure operational efficiencies, processes, and productivity standards are executed with 100% adherence to established SOP for BOPIC, BOPIC Fresh, Curbside and Ship from Club.
• Teach, coach, and train Omni Experience Ambassadors on club policies and procedures and best order pulling practices.
• Directly manage and assess Team Member performance, provide actionable feedback, and coach, teach, and develop talent.
• Assist in hiring, training, and performance management of all Omni team members, ensuring all departments are properly staffed.
• Work with the club team to have merchandise pulled from the reserve area when possible, to avoid sales floor replenishment.
• Print staging tickets, packing slips, shipping labels, and other related documents.
• Securely package orders in accordance with standard operating procedures.
• Ensure the SFC/BOPIC area is neat, clean, and organized.
• Perform general housekeeping duties, including removing trash and cardboard from the work area.
• Handle damaged goods and spoiled products in accordance with standard operating procedures.
• Process returns to the club and make determination on how to handle (via DDR or Membership desk).
• Review and manage daily and weekly OMNI reporting.
• Meet OMNI productivity expectations regarding service level agreements (SLA’s), performance metrics and goals.
• Maintain all club policies and procedures, including proper dress code attire.
• Review ordering and replenishment of supplies for the department.
• Perform other duties as assigned, including working in other departments as needed.

Benefits

• Weekly Pay
• Daily Pay
• Free BJ’s Memberships
• Generous Paid Time Off (vacation, personal, sick days, holidays, bereavement, and jury duty leave)
• Flexible and Affordable Health Benefits (three medical plans, optional dental, vision, Health Savings Account (HSA), and flexible spending account options)
• 401(k) Retirement Savings Plan with company match
• Employee Stock Purchase Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed