Online Member Support Specialist

AIL • Bridgeport, CT

2d • $80,000 - $100,000 • Remote

About The Position

AO Globe Life is seeking an Online Member Support Specialist for a fully remote, independent-contractor opportunity supporting union members, credit union clients, and veterans with supplemental benefits. The role involves helping clients explore benefit options, guiding them through enrollment, holding virtual consultations, and building long-term client relationships. It is intended for self-motivated, service-oriented people, including new or upcoming graduates, and does not require prior insurance experience.

The position is commission-based and performance-driven, not hourly or salaried. Training, mentorship, licensing guidance, and professional development are provided. Candidates must obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities. Applicable pre-licensing coursework, examinations, and licensing expenses are the candidate’s responsibility. Specific licensing requirements, fees, compensation, and contractor terms may vary by state and are reviewed during hiring and onboarding.

Requirements

• Be at least 18 years of age and legally eligible to work in the United States.
• Have excellent interpersonal and communication abilities.
• Be comfortable with virtual meetings and digital tools.
• Have a reliable high-speed internet connection, a computer or laptop, a webcam, and a professional remote workspace.
• Be willing and able to obtain required state licensing, if applicable, and complete applicable coursework, examinations, and state licensing requirements at the candidate’s expense.
• Have a self-starter mindset and strong organizational skills.
• Be self-motivated, coachable, and comfortable working independently.

Nice To Haves

• Customer service or consultative experience is preferred but not required.
• Interest in a service-focused, people-first role and a purpose-driven mission.
• Interest in a performance-based career with opportunities for professional growth and advancement.

Responsibilities

• Help clients explore supplemental benefit options tailored to their needs.
• Prioritize high-quality, client-focused interactions.
• Support clients throughout the enrollment process with clarity and professionalism.
• Hold client consultations virtually using Zoom.
• Cultivate long-term client relationships.
• Participate in ongoing mentorship and professional development.
• Maintain accurate digital documentation and manage follow-up communication.
• Complete required training and participate in virtual meetings.
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities.

Benefits

• Monthly and quarterly bonuses.
• Supportive, people-first team culture.
• A path into leadership.
• 100% remote work with flexible hours.
• Potential to grow income through renewals.
• 3% equity opportunity for qualifying team members.
• Weekly pay based on performance.
• Inbound leads; no cold outreach.
• Full training, mentorship, licensing guidance, and professional development are provided.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed