Online Member Service Representative
About The Position
Assist members on Live Chat and answer e-mails from members through online banking and the mobile app. Handle Live Chats from members, reply to online banking and mobile app messages. Ability to multi-task, handling multiple chats and messages at the same time. Possess excellent written communication skills. Knowledge of all credit union share account products and procedures. Knowledge of all credit union online and mobile products. Update information in core system as needed. Research and solve member problems. Possess excellent computer skills. Other duties as assigned.
Requirements
- Ability to multi-task, handling multiple chats and messages at the same time
- Possess excellent written communication skills
- Knowledge of all credit union share account products and procedures
- Knowledge of all credit union online and mobile products
- Possess excellent computer skills
- Strong detail orientation for accuracy in processing
- Strong computer skills
- Excellent oral and written communication skills, including telephone communication skills
- Proactive communicator and problem solver
- Strong customer service skills
- Working knowledge of Episys
- Working knowledge of Synapsys
- High School Diploma or Equivalent
- Twelve Months of Experience with Indiana Members Credit Union or Equivalent
- Excellent Communication, Analytical, and Organization Skills
Responsibilities
- Handle Live Chats from members
- Reply to online banking and mobile app messages
- Update information in core system as needed
- Research and solve member problems
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
