Online Grocery Pick-Up Clerk

Kroger•Fairborn, OH

About The Position

The Online Grocery Pick-Up Clerk, also referred to as an In-Store Grocery Shopper, selects and gathers items for customers’ online orders efficiently while ensuring product freshness and quality. The role includes assembling orders, scanning and bagging items according to standards, processing coupons and payments, communicating order substitutions or exceptions, and retrieving and loading completed orders into customers’ vehicles at pickup. The clerk provides positive customer service and supports a safe, clean, and organized pickup operation while demonstrating the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position works with customers, Order Selectors, and the e-Commerce team to receive, stage, and fulfill orders accurately. The clerk follows food-safety procedures and applicable laws and company guidelines, maintains staging areas and equipment, reports discrepancies or repair needs, performs opening and closing procedures, and may assist with training new e-Commerce team members. The role requires meeting productivity and customer-experience expectations and working cooperatively in a fast-paced environment.

Requirements

Ability to work without supervision.
Ability to read shelf tags.
Basic math skills, including counting, addition, and subtraction.
Excellent oral and written communication skills.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act honestly and with integrity regarding customer and business information.
Ability to follow directions and seek assistance when needed.
Must be able to perform the essential job functions with or without reasonable accommodation.

Nice To Haves

Experience as a personal shopper.
Experience in a production-oriented or warehouse environment.
Experience stocking shelves.
Experience as a cashier.

Responsibilities

Select and gather items for customers’ online orders efficiently, ensuring quality and freshness.
Initiate and complete the selection process for online orders.
Assemble, scan, and bag orders according to bagging standards.
Process coupons, payments, and orders through the point-of-sale system.
Communicate substitutions or order exceptions to customers at pickup and follow policies for out-of-stock items.
Receive orders from Order Selectors and store products in appropriate temperature zones.
Read and follow order notes and directions.
Communicate with customers by portable phone and respond professionally and promptly.
Retrieve orders from staging locations, verify accuracy, and load them into customers’ vehicles.
Provide a positive customer-service experience and meet or exceed expectations for ease of shopping, variety, freshness, and cleanliness.
Follow local, state, and federal laws, food-safety procedures, and company guidelines.
Maintain clean and organized staging areas and equipment.
Report pricing, scanning, item-location, and temperature-type discrepancies to the store e-Commerce supervisor.
Inspect equipment and notify the Pick-Up supervisor or store management of items needing repair.
Perform required opening and closing procedures.
Assist in training new e-Commerce team members.
Meet or exceed productivity standards.
Work cooperatively in a fast-paced and sometimes stressful environment; manage conflict reasonably and cooperatively.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance as needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform essential job functions with or without reasonable accommodation.