Online Grocery Pick-Up Clerk

Kroger•Vernon Hills, IL

About The Position

The Online Grocery Pick-Up Clerk selects and gathers products for customers’ online orders efficiently, with attention to freshness and quality. The role assembles orders, processes coupons and payments, and delivers and loads orders into customers’ cars at pickup. It provides a positive customer service experience and demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The clerk receives and stores orders in appropriate temperature zones, follows customer notes and bagging standards, communicates about substitutions or order exceptions, and processes orders through the point-of-sale system. The role maintains staging areas and equipment, follows food-safety procedures and applicable laws, performs opening and closing procedures, and assists with training new e-Commerce team members. The position requires working cooperatively in a fast-paced environment and supporting customers, including minors, individuals with special needs, and older adults.

Requirements

Ability to work without supervision.
Ability to read shelf tags.
Basic math skills, including counting, addition, and subtraction.
Excellent oral and written communication skills.
Ability to perform the essential job functions with or without reasonable accommodation.

Nice To Haves

Experience as a personal shopper.
Experience in a production-oriented or warehouse environment.
Experience stocking shelves.
Experience as a cashier.

Responsibilities

Select and gather products for customers’ online orders efficiently while ensuring freshness and quality.
Initiate and complete the selection process for online orders.
Assemble orders, process coupons and payments, and deliver and load orders into customers’ cars at pickup.
Scan and bag orders while following bagging standards.
Communicate substitutions and order exceptions to customers at pickup.
Meet or exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
Follow local, state, and federal laws, food-safety procedures, and company guidelines.
Receive orders from the Order Selector and store products in appropriate temperature zones.
Read and follow directions in customers’ order notes.
Communicate with customers by portable phone and respond professionally and promptly.
Retrieve orders from staging locations, verify accuracy, and load them into customers’ cars.
Process orders through the point-of-sale system.
Follow policies and procedures to determine appropriate substitutions for out-of-stock items.
Maintain organization and cleanliness of staging areas and equipment.
Report pricing, scanning, item-location, and invalid-temperature-type discrepancies to the store e-Commerce supervisor.
Inspect equipment and notify the Pick-Up supervisor or store management about needed repairs.
Perform required opening and closing procedures.
Assist in training new e-Commerce team members.
Meet or exceed productivity standards.
Work cooperatively in a fast-paced and sometimes stressful environment, manage conflict cooperatively, and act with honesty and integrity regarding customer and business information.
Follow directions and seek assistance as needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.