Online Grocery Pick-Up Clerk

The Kroger Co.•Roanoke, VA

11h

About The Position

Select and gather products for customers' online orders efficiently, with attention to freshness and quality. Assemble orders, process coupons and payment, and deliver and load orders into customers' cars when they arrive for pickup. Provide a positive customer service experience that encourages customers to return to online shopping, while demonstrating the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. The position may involve working as an In-Store Grocery Shopper and supporting the broader online grocery pickup team.

Requirements

Ability to work without supervision.
Ability to read shelf tags.
Basic math skills, including counting, addition, and subtraction.
Excellent oral and written communication skills.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Ability to perform the essential job functions with or without reasonable accommodation.

Nice To Haves

Experience as a personal shopper.
Experience in a production-oriented or warehouse environment.
Experience stocking shelves.
Experience as a cashier.

Responsibilities

Initiate and complete selection of products for customers' online orders, following order notes and paying attention to quality and freshness.
Scan and bag orders while following bagging standards.
Assemble orders, process coupons and payment through the point-of-sale (POS) system, and communicate substitutions or exceptions to customers at pickup.
Receive orders from the Order Selector according to guidelines and store products in appropriate temperature zones.
Communicate with customers using a portable phone and respond to calls professionally and promptly.
Retrieve each customer's order from staging locations, verify accuracy, and load it into the customer's car.
Meet or exceed customer expectations for ease of shopping, variety, freshness, cleanliness, and productivity.
Follow local, state, and federal laws, food safety procedures, and company guidelines.
Apply policies and procedures to select appropriate substitutions for out-of-stock items.
Maintain the organization and cleanliness of staging areas and equipment.
Report pricing, scanning, item-location, and invalid-temperature-type discrepancies to the store e-Commerce supervisor.
Inspect equipment and notify the store Pick-Up supervisor or other store management when repairs are needed.
Perform required opening and closing procedures.
Assist in training new e-Commerce team members.
Work cooperatively in a fast-paced, sometimes stressful environment and manage conflict reasonably, nonconfrontationally, and cooperatively.
Handle customer and business information with honesty and integrity; follow directions and seek help when needed to resolve issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform essential job functions with or without reasonable accommodation.