Online Grocery Pick-Up Clerk

The Kroger Co.•Las Vegas, NV

About The Position

The Online Grocery Pick-Up Clerk selects and gathers products for customers’ online orders efficiently, with close attention to freshness and quality. The role includes assembling orders, processing coupons and payments, communicating about substitutions or exceptions, and delivering and loading orders into customers’ cars at store pickup. The clerk provides a positive customer service experience and demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position may work as an In-Store Grocery Shopper, initiating and completing the order selection process, scanning and bagging items while following bagging standards, and receiving orders from an Order Selector. The clerk stores products in appropriate temperature zones, follows order notes and food-safety procedures, maintains staging areas and equipment, and follows opening and closing procedures. The role also involves responding to customers by portable phone, reporting discrepancies and equipment issues, assisting with training new e-Commerce team members, and meeting productivity standards.

Requirements

Ability to work without supervision.
Ability to read shelf tags.
Basic math skills, including counting, addition, and subtraction.
Excellent oral and written communication skills.
Ability to perform the essential job functions with or without reasonable accommodation.

Nice To Haves

Experience as a personal shopper.
Experience in a production-oriented or warehouse environment.
Experience stocking shelves.
Experience as a cashier.

Responsibilities

Select and gather products for customers’ online orders efficiently while ensuring freshness and quality.
Initiate and complete the selection process for online orders.
Assemble customer orders, process coupons and payments, and deliver and load orders into customers’ cars at pickup.
Scan and bag orders while following bagging standards.
Communicate substitutions and order exceptions to customers at pickup.
Meet or exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
Follow applicable local, state, and federal laws, food-safety procedures, and company guidelines.
Receive orders from the Order Selector and store products in appropriate temperature zones.
Read and follow directions in order notes.
Communicate with customers using a portable phone and respond professionally and promptly.
Retrieve each customer’s order from staging locations, verify its accuracy, and load it into the customer’s car.
Process orders through the point-of-sale (POS) system.
Follow policies and procedures for choosing substitutions when items are out of stock.
Maintain the organization and cleanliness of staging areas and equipment.
Report pricing, scanning, item-location, and temperature-type discrepancies to the store e-Commerce supervisor.
Inspect equipment and notify the Pick-Up supervisor or other store management when repairs are needed.
Perform required opening and closing procedures.
Assist with training new e-Commerce team members.
Meet or exceed productivity standards.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably, cooperatively, and without confrontation.
Handle customer and business information honestly and with integrity.
Follow directions and seek help when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.