Online Grocery Pick-Up Clerk

Kroger•Arlington, TX

1d•Onsite

About The Position

The Online Grocery Pick-Up Clerk, also described as an In-Store Grocery Shopper, selects and gathers products for customers’ online orders efficiently while ensuring freshness and quality. The role includes assembling orders, processing coupons and payments, communicating substitutions or exceptions, and delivering and loading orders into customers’ cars at store pickup. The clerk provides a positive customer service experience and demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position also supports safe food handling, order accuracy, staging-area organization, equipment upkeep, productivity, and training new e-Commerce team members.

Requirements

Ability to work without supervision.
Ability to read shelf tags.
Basic math skills, including counting, addition, and subtraction.
Excellent oral and written communication skills.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.

Nice To Haves

Experience as a personal shopper.
Experience in a production-oriented or warehouse environment.
Experience stocking shelves.
Experience as a cashier.

Responsibilities

Select and gather products for customers’ online orders, ensuring efficiency, freshness, and quality.
Initiate and complete the order selection process, following directions in order notes.
Receive orders from the Order Selector and store products in appropriate temperature zones.
Scan and bag orders while following bagging standards.
Assemble orders and process coupons, payments, and transactions through the point-of-sale system.
Communicate substitutions or order exceptions to customers at pickup and apply substitution policies when items are out of stock.
Communicate with customers by portable phone and respond professionally and promptly.
Retrieve orders from staging locations, verify accuracy, and load orders into customers’ cars.
Meet or exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
Follow local, state, and federal laws, food safety procedures, and company guidelines.
Maintain organization and cleanliness of staging areas and equipment.
Report pricing, scanning, item-location, and invalid-temperature discrepancies to the store e-Commerce supervisor.
Inspect equipment and notify the Pick-Up supervisor or store management of needed repairs.
Perform required opening and closing procedures.
Assist in training new e-Commerce team members.
Meet or exceed productivity standards.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably and cooperatively.
Act honestly and with integrity regarding customer and business information; follow directions and seek assistance to resolve issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential job functions with or without reasonable accommodation.