Online Grocery Pick-Up Clerk

The Kroger Co.•Batesville, MS

7h•Onsite

About The Position

The Online Grocery Pick-Up Clerk, also referred to as an In-Store Grocery Shopper, selects and gathers products for customers’ online orders efficiently while ensuring freshness and quality. The role includes assembling orders, processing coupons and payments, communicating with customers about substitutions or exceptions, and delivering and loading orders into customers’ cars at pickup. The clerk provides a positive customer service experience and demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

Ability to work without supervision.
Ability to read shelf tags.
Basic math skills, including counting, addition, and subtraction.
Excellent oral and written communication skills.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act honestly and with integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Must be able to perform the essential job functions with or without reasonable accommodation.

Nice To Haves

Experience as a personal shopper.
Experience in a production-oriented or warehouse environment.
Experience stocking shelves.
Cashier experience.

Responsibilities

Select and gather products for online orders efficiently, with attention to freshness and quality.
Initiate and complete the selection process for customers’ online orders.
Assemble orders, process coupons and payments, and deliver and load orders into customers’ cars at pickup.
Scan and bag orders while following bagging standards.
Communicate substitutions or order exceptions to customers at pickup.
Meet or exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
Follow applicable laws, food safety procedures, and company guidelines.
Receive orders from the Order Selector according to guidelines and store products in optimal temperature zones.
Read and follow directions in order notes.
Communicate with customers by portable phone and respond professionally and promptly.
Retrieve each customer’s order from staging locations, verify accuracy, and load it into the customer’s car.
Process orders through the point-of-sale (POS) system.
Follow policies and procedures to choose appropriate substitutions for out-of-stock items.
Maintain the organization and cleanliness of staging areas and equipment.
Report pricing, scanning, item-location, and invalid-temperature-type discrepancies to the store e-Commerce supervisor.
Inspect equipment and notify the store Pick-Up supervisor or other store management about items needing repair.
Perform required opening and closing procedures.
Assist in training new e-Commerce team members.
Meet or exceed productivity standards.
Work cooperatively in a fast-paced and sometimes stressful environment, manage conflict reasonably and cooperatively, and seek assistance when needed.
Handle customer and business information honestly and with integrity.
Support and assist minors, individuals with special needs, and older adults through direct interaction.
Perform essential job functions with or without reasonable accommodation.