Online Grocery Pick-Up Clerk

The Kroger Co.•Atoka, TN

About The Position

The Online Grocery Pick-Up Clerk selects and gathers products for customers’ online orders efficiently while ensuring freshness and quality. The role assembles and processes orders, including coupons and payment, and delivers orders to customers’ cars at pickup. The clerk provides positive customer service, follows company values and food-safety requirements, and helps ensure an easy, accurate online shopping experience. The position also includes scanning and bagging items while shopping, managing substitutions and order exceptions, receiving and storing products in appropriate temperature zones, communicating with customers, retrieving orders from staging areas, and maintaining clean and organized staging areas and equipment. The clerk performs opening and closing procedures, reports discrepancies and equipment issues, assists with training new team members, and meets productivity standards. The work requires cooperation in a fast-paced environment, sound judgment in resolving conflicts, and respectful support for customers including minors, people with special needs, and older adults.

Requirements

Ability to work without supervision.
Ability to read shelf tags.
Basic math skills, including counting, addition, and subtraction.
Excellent oral and written communication skills.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act honestly and with integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Must be able to perform the essential job functions with or without reasonable accommodation.

Nice To Haves

Experience as a personal shopper.
Experience in a production-oriented or warehouse environment.
Experience stocking shelves.
Experience as a cashier.

Responsibilities

Select and gather products for customers’ online orders efficiently, with attention to freshness and quality.
Initiate and complete the selection process for online orders.
Assemble orders, process coupons and payment, and deliver and load orders into customers’ cars at pickup.
Scan and bag orders while following bagging standards.
Communicate substitutions or order exceptions to customers at pickup and follow procedures for substitutions when items are out of stock.
Meet or exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
Follow applicable laws, food-safety procedures, and company guidelines.
Receive customers’ orders from the Order Selector and store products in optimal temperature zones.
Read and follow directions in order notes.
Communicate with customers by portable phone and respond professionally and promptly.
Retrieve each customer’s order from staging locations, verify accuracy, and load it into the customer’s car.
Process orders through the point-of-sale system.
Maintain organization and cleanliness of staging areas and equipment.
Report pricing, scanning, item-location, and temperature-type discrepancies to the store e-Commerce supervisor.
Inspect equipment and notify the store Pick-Up supervisor or other store management when repairs are needed.
Perform required opening and closing procedures.
Assist in training new e-Commerce team members.
Meet or exceed productivity standards.
Work cooperatively in a fast-paced and sometimes stressful environment, manage conflict reasonably and cooperatively, and seek assistance when needed.
Handle customer and business information with honesty and integrity.
Provide direct support and assistance to minors, individuals with special needs, and older adults.