Online Grocery Pick-Up Clerk

The Kroger Co.•Danville, IN

12d

About The Position

The Online Grocery Pick-Up Clerk selects and gathers products for customers’ online orders efficiently, with close attention to freshness and quality. The role includes assembling orders, scanning and bagging items according to standards, processing coupons and payments, and delivering and loading orders into customers’ cars when they arrive for pickup. The clerk supports a positive online-shopping experience by communicating professionally with customers, handling substitutions and order exceptions, and ensuring order accuracy. The role also involves maintaining staging areas and equipment, following food-safety procedures and applicable laws, completing opening and closing procedures, and assisting with training new e-Commerce team members. The clerk is expected to demonstrate respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

Ability to work without supervision.
Ability to read shelf tags.
Basic math skills, including counting, addition, and subtraction.
Excellent oral and written communication skills.
Ability to perform the essential job functions with or without reasonable accommodation.

Nice To Haves

Experience as a personal shopper.
Experience in a production-oriented or warehouse environment.
Experience stocking shelves.
Cashier experience.

Responsibilities

Select and gather products for customers’ online orders efficiently while ensuring freshness and quality.
Initiate and complete the selection process for online orders.
Assemble orders, process coupons and payments, and deliver and load orders into customers’ cars at pickup.
Scan and bag orders on the go while following bagging standards.
Communicate order substitutions or exceptions to customers at pickup.
Meet or exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
Follow local, state, and federal laws, food-safety procedures, and company guidelines.
Receive orders from the Order Selector according to guidelines and store products in appropriate temperature zones.
Read and follow instructions in order notes.
Communicate with customers by portable phone and respond professionally and promptly.
Retrieve each customer’s order from staging locations, verify accuracy, and load it into the customer’s car.
Process orders through the point-of-sale system.
Follow procedures to determine appropriate substitutions for out-of-stock items.
Maintain the organization and cleanliness of staging areas and equipment.
Report pricing, scanning, item-location, and invalid-temperature-type discrepancies to the store e-Commerce supervisor.
Inspect equipment and notify the store Pick-Up supervisor or other store management when repairs are needed.
Perform required opening and closing procedures.
Assist in training new e-Commerce team members.
Meet or exceed productivity standards.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably, cooperatively, and without confrontation.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance as needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.