Online Grocery Pick-Up Clerk

The Kroger Co.•Warren, MI

12h

About The Position

Select and gather products for customers’ online orders efficiently, with attention to freshness and quality. Assemble orders, process coupons and payment, and deliver and load orders into customers’ cars at pickup. Provide positive customer service that encourages customers to return to online shopping while demonstrating the company’s values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

Ability to work without supervision.
Ability to read shelf tags.
Basic math skills, including counting, addition, and subtraction.
Excellent oral and written communication skills.

Nice To Haves

Experience as a personal shopper or in a production-oriented or warehouse environment, stocking shelves, or working as a cashier.

Responsibilities

Initiate and complete product selection for customers’ online orders, following order notes and ensuring item quality and freshness.
Scan and bag orders while following bagging standards.
Receive orders from Order Selectors and store products in the appropriate temperature zones.
Assemble orders, process coupons and payment through the point-of-sale (POS) system, and communicate substitutions or exceptions to customers at pickup.
Retrieve orders from staging locations, check order accuracy, and load orders into customers’ cars.
Communicate with customers by portable phone and respond professionally and promptly.
Meet or exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
Follow policies for selecting appropriate substitutions when items are out of stock.
Comply with applicable local, state, and federal laws, food-safety procedures, and company guidelines.
Maintain the organization and cleanliness of staging areas and equipment.
Report pricing, scanning, item-location, and invalid temperature-type discrepancies to the store e-Commerce supervisor.
Inspect equipment and report items needing repair to the store Pick-Up supervisor or other store management.
Perform required opening and closing procedures.
Assist in training new e-Commerce team members and meet or exceed productivity standards.
Work cooperatively in a fast-paced and sometimes stressful environment, manage conflict reasonably and cooperatively, and seek assistance when needed.
Handle customer and business information honestly and with integrity.
Provide direct support and assistance to minors, individuals with special needs, and older adults.
Perform the essential job functions with or without reasonable accommodation.