Online Grocery Pick-Up Clerk

Kroger•Alvin, TX

19h•Onsite

About The Position

The Online Grocery Pick-Up Clerk, also described as an In-Store Grocery Shopper, selects and gathers products for customers’ online orders efficiently while ensuring freshness and quality. The role includes assembling orders, scanning and bagging items according to standards, processing coupons and payments through the point-of-sale system, and retrieving, delivering, and loading orders into customers’ cars when they arrive for pickup. The clerk communicates with customers about substitutions or exceptions, responds to calls professionally, and provides a positive service experience that encourages customers to continue shopping online. The position follows food-safety procedures, applicable laws, and company guidelines; maintains orderly staging areas and equipment; and helps ensure productivity and order accuracy. The clerk may assist with training new e-Commerce team members and must work cooperatively in a fast-paced environment while demonstrating the company’s values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

Ability to work without supervision.
Ability to read shelf tags.
Basic math skills, including counting, addition, and subtraction.
Excellent oral and written communication skills.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act honestly and with integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.

Nice To Haves

Experience as a personal shopper.
Experience in a production-oriented or warehouse environment.
Experience stocking shelves.
Experience as a cashier.

Responsibilities

Select and gather products for online orders efficiently, ensuring freshness and quality.
Initiate and complete the selection process for customers’ online orders.
Assemble orders; scan and bag items according to bagging standards; process coupons and payments through the POS system.
Deliver orders to customers and load them into their cars at pickup.
Communicate substitutions or order exceptions to customers at pickup and respond to customer calls professionally and promptly.
Meet or exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
Follow local, state, and federal laws, food-safety procedures, and company guidelines.
Receive orders from the Order Selector according to guidelines and store products in appropriate temperature zones.
Read and follow customer directions in order notes and ensure the quality and freshness of selected items.
Retrieve each customer’s order from staging locations and verify its accuracy before loading it into the customer’s car.
Follow policies and procedures to select appropriate substitutions when items are out of stock.
Maintain the organization and cleanliness of staging areas and equipment.
Report pricing, scanning, item-location, and invalid temperature-type discrepancies to the store e-Commerce supervisor.
Inspect equipment and report items needing repair to the store Pick-Up supervisor or other store management.
Perform required opening and closing procedures.
Assist in training new e-Commerce team members.
Meet or exceed productivity standards.
Work cooperatively in a fast-paced, sometimes stressful environment and manage conflict reasonably and cooperatively.
Protect customer and business information and seek assistance when needed to resolve customer or business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform essential job functions with or without reasonable accommodation.