4 am Online E-Commerce Clerk

The Kroger Co.•Lawrence, KS

9h•Onsite

About The Position

This position involves selecting and gathering products for customers' online orders with a focus on efficiency, freshness, and quality. The role includes assembling orders, processing payments and coupons, and assisting customers by loading orders into their vehicles. A key aspect of the job is providing excellent customer service to encourage repeat business. The role also requires adherence to the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

Ability to work without supervision
Ability to read shelf tags
Basic math skills (i.e., counting, addition, and subtraction)
Excellent oral/written communication skills

Nice To Haves

Any experience as a personal shopper
Experience in a production-oriented or warehouse environment
Experience stocking shelves
Experience as a cashier

Responsibilities

Select and gather products for customers' on-line orders efficiently, ensuring freshness and quality.
Initiate and complete the product selection process for online orders.
Assemble customers' on-line orders, process coupons and payment.
Deliver and load orders to customers' cars when they arrive for pick up.
Scan and bag orders while adhering to bagging standards.
Communicate any substitutions or exceptions to a customer's order at the time of pick-up.
Meet or exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
Receive customer orders from the Order Selector and store products in appropriate temperature zones.
Read and follow directions provided in order notes.
Ensure the quality and freshness of all selected items.
Communicate with customers via a portable phone, responding professionally and promptly.
Retrieve customer orders from all staging locations, ensuring accuracy, and load them into customer cars.
Provide a positive customer service experience to encourage repeat online shopping.
Process orders through the point of sale (POS) system.
Follow policies and procedures to determine appropriate substitutions for out-of-stock items.
Maintain organization and cleanliness of staging areas and equipment.
Report discrepancies in pricing, scanning, and item location, as well as invalid temperature types, to the store e-Commerce supervisor.
Inspect equipment and notify the store Pick-Up supervisor or management of any items needing repair.
Perform required opening and closing procedures.
Assist in training new e-Commerce team members.
Meet or exceed productivity standards.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Act with honesty and integrity regarding customer and business information.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform essential job functions with or without reasonable accommodation.