Online Driver Operations Agent (Maternity Cover)

inDrive

5d•Onsite

About The Position

We are looking for a proactive Online Agent to join our Driver Operations team in Almaty. Your role will focus on providing operational support to drivers, analyzing market trends, and assisting in the development of partner acquisition and retention funnels. This is a great opportunity to gain experience in a global company and dive deep into the operational processes of a tech business.

Requirements

Fluency in Kazakh and Russian (both written and verbal) is mandatory.
Proven track record in operations, customer service, or related fields.
Proficiency in Excel/Google Sheets (ability to work with filters and basic formulas).
Strong communication skills and the ability to handle objections effectively in both languages.
High level of precision and a responsible approach to following internal regulations.
Ability to switch quickly between tasks, ranging from routine data processing to analytical research projects.
Ability to work within strict deadlines (SLAs) and follow established algorithms.

Nice To Haves

Proficiency in English will be an advantage for collaborating within a global team.

Responsibilities

Guiding users through the registration process and verifying data within the system.
Interacting with the partner database via calls and messengers to increase activity and involvement.
Executing campaigns to bring back inactive users and managing churn rate metrics.
Regularly tracking market conditions and competitor activities within the industry.
Assisting in the preparation of operational reports on key performance indicators (KPIs).
Organizing feedback collection, conducting surveys, and measuring Net Promoter Score (NPS).
Providing operational support during new region launches and local pilot tests.
Ensuring all data complies with the company’s internal quality and safety standards.
Collecting and processing primary data to improve internal team workflows.