Online Desk Agent - Entry Level

AIL•Chandler, AZ

10h•Remote

About The Position

Globe Life AO is expanding its virtual team and seeking motivated, dependable, and people-focused individuals to join us as Entry-Level Remote Agents / Client Success Specialists. You'll work virtually with individuals and families who have requested information about available benefits, helping them understand their options, answering questions, assisting with enrollment, and providing continued client support. No previous insurance experience is required. We provide structured training, mentorship, licensing guidance, and ongoing professional development.

Requirements

Be at least 18 years of age
Be physically located within the United States
Be legally authorized to work in the United States
Have access to a reliable computer or laptop
Maintain reliable high-speed internet
Have webcam and microphone capability
Maintain a quiet, professional workspace
Be comfortable communicating through Zoom and phone
Be willing to complete required training
Be willing and able to obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
Previous experience in customer service, retail, hospitality, healthcare, banking, education, administration, call centers, military service, client relations, financial services, or sales can be helpful—but is not required.
Value work ethic, communication skills, professionalism, coachability, and willingness to learn.

Nice To Haves

Previous experience in customer service, retail, hospitality, healthcare, banking, education, administration, call centers, military service, client relations, financial services, or sales can be helpful—but is not required.

Responsibilities

Connect With Clients Virtually: Meet with prospective and existing clients through scheduled Zoom and phone appointments. Connect with individuals who have requested information about available benefits. Ask questions to understand each client's needs and priorities. Answer questions professionally and clearly. Create a positive and personalized client experience. Build long-term relationships through consistent communication and follow-up.
Educate & Assist Families: Explain available life, accident, and supplemental health insurance options. Help clients understand benefit and coverage information. Identify individual and family protection needs. Recommend appropriate solutions based on those needs. Guide eligible clients through applications and enrollment. Complete required documentation accurately.
Provide Ongoing Customer Service: Conduct policy reviews. Assist with beneficiary updates. Respond to policy and coverage questions. Provide ongoing follow-up and client support. Maintain accurate digital client records. Manage appointments and schedules. Follow company procedures and applicable state insurance requirements.
Qualified Client Opportunities – No Traditional Cold Calling: Representatives connect with individuals who have requested information regarding available benefits. Your focus is on: Connect → Understand Needs → Educate → Recommend Solutions → Enroll → Provide Ongoing Service. There is no requirement to purchase leads.
Weekly Performance-Based Pay + Bonuses: This is a commission-based opportunity rather than a guaranteed hourly wage or salary. Income opportunities may include: Weekly commission payments, Performance-based bonuses, Uncapped personal production potential, Renewal income, Long-term residual income opportunities, Leadership compensation as you advance, Additional performance incentives. Individual earnings vary based on activity, production, performance, and results.
100% Work From Home: Build your career from home while remaining connected to your clients, mentors, and team virtually. Your work environment may include: Zoom client appointments, Phone consultations, Digital enrollment systems, Online training, Virtual coaching and mentorship, Remote team meetings, Leadership-development sessions. No daily commute and no traditional office environment.
Flexible Scheduling: Create a schedule that supports your personal responsibilities and professional goals while maintaining the consistency needed to serve clients effectively. Because compensation is performance-based, successful representatives tend to be organized, disciplined, dependable, and accountable with their time.
No Experience? We'll Train You: You don't need an insurance background to get started. Training and professional development may include: Virtual onboarding, State insurance licensing guidance, Product and benefits education, Customer-service training, Communication and relationship-building development, Consultative sales training, Enrollment procedures and systems, Virtual presentation skills, One-on-one mentorship, Weekly coaching and workshops, Leadership development, Ongoing professional education. You'll have the opportunity to develop transferable skills in customer service, communication, relationship management, organization, problem-solving, sales, and leadership.
Benefits & Professional Support: Eligible and qualifying representatives may have access to: Medical insurance reimbursement opportunities, Company-supported life insurance, Accidental Death Benefit coverage, Renewal and residual income opportunities, Professional coaching and mentorship, Leadership-development programs, OPEIU Local 277 representation where applicable, Virtual business technology and resources. Eligibility and qualification requirements may apply.
Performance Recognition & Incentives: Qualifying representatives may also have opportunities to earn: Company-sponsored incentive travel, Leadership conferences and conventions, Performance bonuses, Achievement awards, Team recognition, Professional-development opportunities, Additional performance-based incentives.
Entry Level Today — Leadership Tomorrow: Representatives who demonstrate strong performance, consistency, professionalism, and leadership potential may pursue opportunities such as: Entry-Level Agent → Benefits Representative → Trainer/Mentor → Team Leader → Management → Advanced Leadership. Advancement is based on performance and professional development—not simply tenure.