Online Brand Ambassador
About The Position
The Online Brand Ambassador (OBA) plays a key role in strengthening brand presence across e-commerce and review platforms. This position is responsible for monitoring and engaging with customer feedback, collecting and synthesising Voice of Customer (VOC) insights, and supporting brand credibility through timely, accurate, and on-brand responses to product reviews and Q&A. Working as part of a remote team, the OBA partners closely with leadership to ensure consistent execution of program standards and contributes to actionable insights that enhance the customer experience and support business objectives.
Requirements
- Ability to monitor and engage with customer feedback
- Ability to collect and synthesize Voice of Customer (VOC) insights
- Ability to respond to product reviews and Q&A in a timely, accurate, and on-brand manner
- Ability to work as part of a remote team
- Ability to partner closely with leadership
- Ability to ensure consistent execution of program standards
- Ability to contribute to actionable insights
Responsibilities
- Monitoring and engaging with customer feedback
- Collecting and synthesising Voice of Customer (VOC) insights
- Supporting brand credibility through timely, accurate, and on-brand responses to product reviews and Q&A
- Ensuring consistent execution of program standards
- Contributing to actionable insights that enhance the customer experience and support business objectives
Benefits
- Internal development opportunities
- Opportunities for promotion from within
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
