CSC Online Banking Specialist I

Eastern Bank

20h•Hybrid

About The Position

Provides a high level of customer service to all Online Banking end users. Uses strong written communication skills to reply to internal and external email inquiries in a timely an efficient manner. Serves as a service liaison between Eastern Bank Online customers and all third party service providers. Processes new online account set-ups and performs on-going maintenance to existing online accounts. Handles all online banking call volume for the Customer Service Center and may assist other areas of the call center on an as needed basis.

Requirements

Associate’s Degree or related knowledge/skills base gained through experience required
Minimum of 3 years customer service experience in a fast-paced environment
Ability to articulate solutions in a demanding environment
Call Center Experience or a high-volume phone environment required
Must have a strong understanding of Online Banking services
Ability to troubleshoot technology issues and come to a solution
Computer proficiency, including web navigation and keyboarding skills a must
Excellent oral and written communication skills
Superior customer service skills required
Proficient with Internet terminologies and navigation
Ability to learn new concepts quickly and easily in a fast-growing environment

Nice To Haves

Previous Retail Banking experience preferred

Responsibilities

Provide a high level of customer service to all Online Banking end users
Handle all online banking call volume for the Customer Service Center
Use strong written communication skills to reply to internal and external email inquiries in a timely and efficient manner
Serve as a service liaison between Eastern Bank Online customers and all third-party service providers
Process new online account set-ups and performs on-going maintenance to existing online accounts
May be required to assist other areas of the call center on an as needed basis