Online Admissions Counselor

Manchester University•Fort Wayne, IN

7d•Onsite

About The Position

Manchester University is seeking an enthusiastic, relationship-driven Online Admissions Counselor to guide prospective and current students through their educational journey. In this role, you’ll serve as a trusted resource from first inquiry through enrollment and beyond, helping students navigate admissions, financial aid, and academic success while promoting Manchester’s growing online undergraduate and graduate programs. This position combines student recruitment, advising, and relationship-building in a fast-paced, mission-focused environment.

Requirements

Bachelor’s degree required.
Strong interpersonal, communication, and customer service skills.
Ability to build meaningful relationships with students, colleagues, and external partners.
Excellent organization, time management, and attention to detail.
Experience with CRM systems; Slate experience preferred.
Commitment to fostering an inclusive and supportive learning environment.
Valid driver’s license and willingness to travel as needed.

Nice To Haves

Prior admissions, recruitment, enrollment, or higher education experience is preferred.

Responsibilities

Recruit and engage prospective students for online undergraduate and graduate programs through phone, email, text, and virtual outreach.
Guide applicants through the admissions process, providing personalized support from inquiry to enrollment.
Conduct proactive follow-up with inquiries and applicants to encourage application completion and enrollment.
Maintain accurate student records and communications within the CRM system.
Collaborate with faculty, staff, alumni, and marketing partners to expand program awareness and support enrollment growth.
Represent Manchester University at recruiting, community, and professional events.