(PT) One Stop & Financial Aid Assistant

Atlantic Cape Community College•Mays Landing/Cape May & Atlantic City Campuses, NJ

2d•Onsite

About The Position

This position will serve as the primary office point of contact for students and prospective students, parents, and the community with a focus on student financial account inquiries. Serves as One-Stop point of contact to provide needs assessment and centralized enrollment support.

Requirements

Associate degree
Experience working in a Higher Education setting preferred
Experience working with Ellucian's Colleague management information system preferred
Ability to work independently and make sound decisions.
Excellent ability to communicate in written and oral form.
Strong interpersonal, organizational and communication skills.
Superb customer service skills.
Strong analytical and problem-solving skills
Strong computer literacy, proficiency in Microsoft Office products
Bi-lingual in Spanish preferred
Possession of a valid New Jersey driver's license and access to reliable transportation.

Responsibilities

Processes admission applications and all student documents including high school transcripts, unofficial college transcripts, and chargeback requests.
Serves potential and current students with the enrollment process by providing front counter, chatbot, text messaging, email, and phone support
Supports operations utilizing various online solutions such as customer relations management (CRM) and enterprise resource planning (ERP) systems.
Provides student support for online accounts (i.e. Atlantic Cape Connect, Self Service, Buccaneer E-mail, Blackboard, etc.)
Provides consumer information on a one-to-one basis regarding Financial Aid eligibility and verification requirements, program information, and budget components
Assists students with completing the FAFSA/ HESAA's alternate application and Self Service Financial Aid Checklist
Assists students with billing inquiries and offers instruction on making payments via Self Service
Provides students with guidance to navigate the college enrollment experience
Acts as student liaison across college departments
Assist students in scheduling virtual academic advising appointments if requested.
Ensure that placement scores, SAT/ACT or multiple measure scores are submitted and recorded
Responds to requests and refers students to institutional resources
Assists new students with course selection and registration
Assists with arrangements for outreach and Recruitment to attend internal/external events
Assists with the preparation, setup, and coordination of events.
Provides support for events on and off campus (i.e. high school visits, college fairs, open houses)
Performs related duties as assigned