One Card Office Assistant

NC State Campus Enterprises•Raleigh, NC

2d•Onsite

About The Position

Campus Enterprises is NC State University’s division of retail and hospitality organizations. The One Card Office is seeking an Office Assistant, Tier 1 to provide service excellence, value, and enrichment of the student experience in support of academic success. This role involves assisting students with their One Card accounts, meal plans, and other related services in a fast-paced environment.

Requirements

Current NC State University student with a flexible schedule.
Ability to demonstrate excellent customer service skills.
Ability to work in a fast-paced environment.
Ability to work with a team and effectively communicate.
Must attend mandatory staff meetings, employee orientation, and training sessions.
Ability to operate a Micros cash register.
Basic knowledge of the NC State campus and the location of buildings.
Remain in compliance with Wolfpack One Card student employee policies and expectations at all times.

Nice To Haves

Some weekends may be required.

Responsibilities

Answer walk-in and phone inquiries regarding One Card accounts, meal plans, All Campus options, etc.
Properly execute daily login, set up, and shutdown procedures of the ID card station(s).
Communicate effectively with supervisor(s), customers, and peers.
Maintain a high level of professionalism and a clean work environment at all times.
Work on special projects assigned by the Wolfpack One office support staff.
Remain in compliance with the Wolfpack One Card.
Operate equipment and troubleshoot for quick repairs and supply replacement.
Prepare appropriate ID cards that correspond with classification types and departments.
Perform batch printing for various ID production tasks.