OnDemand Services Consultant
About The Position
As a Customer Experience Customer Success Specialist you are passionate about customers and will fuel solutions to ensure every customer request makes the deepest impact possible for our customers and share the best-of-the-best with the team. You will be a Splunk expert and adept at understanding, adapting, and guiding our customers on how to best use our Platform. As an OnDemand Service Consultant you will: Be passionate about customers and deliver impactful solutions. Address organizations’ most challenging problems, including unknown issues. Be a self-motivated Splunk expert eager to learn and adapt in a dynamic environment. Guide customers on optimal use of the Splunk Platform. Deliver strategic, case-based technical consulting for OnDemand requests. Collaborate with internal resources and customer-facing teams to manage customer needs and promote continued use of OnDemand services. Contribute to practice KPIs through process and collateral improvements, tool development, and implementation.
Requirements
- Several years of experience administering and using Splunk Core.
- Strong Splunk architecture experience.
- Strong SPL (Search Processing Language) skills are essential.
- Trusted technical advisor with the ability to manage assigned tickets within OnDemand Service scope.
- Excellent written and oral communication skills.
- Active listening and objective consideration of others’ opinions.
- Strong customer-facing skills to instill confidence and guide towards resolution.
- Ability to balance multiple customers and competing priorities effectively.
Nice To Haves
- Solid experience in technical consulting or big-data analytics.
- Strong understanding of common enterprise applications.
- Statistical and analytical modeling skills are a plus.
- Proficiency with scripting languages (bash), application development (Java, Python, .NET), databases, and analytical tools.
- Hands-on experience with Splunk implementation and Splunk Cloud.
- Cloud Fundamentals Consultant Accreditation.
- Experience with cloud migration projects.
Responsibilities
- Strategic Case-based delivery for OnDemand which includes providing customers high-quality technical advice on Enterprise level architecture, implementation, configuration and optimization work in complex environments for area of field including: Splunk Core/Cloud Enterprise Security/UBA SOAR/Phantom ITOps, DevOps
- Daily focus on assigned OnDemand requests that are submitted to ensure satisfactory completion
Benefits
- medical, dental and vision insurance
- a 401(k) plan with a Cisco matching contribution
- paid parental leave
- short and long-term disability coverage
- basic life insurance
- 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
- 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
- 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees (non-exempt)
- flexible vacation time off program (exempt)
- 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
- Additional paid time away may be requested to deal with critical or emergency issues for family members
- Optional 10 paid days per full calendar year to volunteer
- annual bonuses (non-sales roles)
- performance-based incentive pay (sales roles)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
