Oncology Scheduler - FT -Days - MCI

Memorial Healthcare•Pembroke Pines, FL

8d•Onsite

About The Position

Performs an integral role with the care team for coordination of complex chemotherapy and cancer treatment scheduling. Manages all aspects of scheduling of multi-day and multi-week treatment cycle schedules for high acuity patients. Responsible for scheduling treatment including infusion treatments, transfusion, labs, surgery, and radiation treatment for oncology patients. Demonstrates and conveys a cheerful and favorable disposition during stressful patient care delivery for a positive patient experience.

Requirements

A minimum of one (1) year scheduling experience with complex scheduling algorithms and one (1) year of customer service experience required.
High School Diploma or Equivalent (Required)

Nice To Haves

Oncology related scheduling experience preferred.
Bachelor's degree preferred.

Responsibilities

May schedule walk-in appointments for services offered.
May confirm physician and prescription orders ensuring accuracy.
Interviews patients and guarantors at the workstation or bedside to obtain all necessary information, including a copy of the patient or guarantor identification card.
May perform patient discharge functions including, but not limited to, review of after visit summary (AVS), future appointment scheduling, and referrals.
Explains polices including all regulatory and financial consent forms; secures all required signatures.
Verifies insurance benefits including obtaining insurance card(s) and confirms coverage is active.
Determines correct insurance filing order, if multiple insurance coverages are effective for that service.
Obtains pre-certification and authorization.
Provides exceptional customer service and ensures all questions and concerns are addressed in a timely and courteous manner.
May guide the patient to appropriate destination for services.
Collects patient out-of-pocket responsibility per collection guidelines.
Provides patient estimates as requested.
Prepares and balances a daily deposit of all payment collections.