Oncology Scheduler - FT -Days - MCI

Memorial Healthcare•Pembroke Pines, FL

4d•Onsite

About The Position

Performs an integral role with the care team for coordination of complex chemotherapy and cancer treatment scheduling. Manages all aspects of scheduling of multi-day and multi-week treatment cycle schedules for high acuity patients. Responsible for scheduling treatment including infusion treatments, transfusion, labs, surgery, and radiation treatment for oncology patients. Demonstrates and conveys a cheerful and favorable disposition during stressful patient care delivery for a positive patient experience.

Requirements

High School Diploma or Equivalent (Required)
A minimum of one (1) year scheduling experience with complex scheduling algorithms
One (1) year of customer service experience required
Critical thinking skills
Effective communication
Decisive judgment
Ability to build and foster positive relationships
Ability to perform with a high degree of accuracy
Meticulous attention to detail
Strong ability to use initiative and judgment
Ability to identify, analyze and solve problems
Demonstrates and conveys a cheerful and favorable disposition during stressful patient care delivery for a positive patient experience.

Nice To Haves

Oncology related scheduling experience preferred
Bachelor's degree preferred

Responsibilities

Collects patient out-of-pocket responsibility per collection guidelines.
Provides patient estimates as requested.
Prepares and balances a daily deposit of all payment collections.
Provides exceptional customer service and ensures all questions and concerns are addressed in a timely and courteous manner.
May guide the patient to appropriate destination for services.
Obtains pre-certification and authorization.
Verifies insurance benefits including obtaining insurance card(s) and confirms coverage is active.
Determines correct insurance filing order, if multiple insurance coverages are effective for that service.
Explains polices including all regulatory and financial consent forms; secures all required signatures.
May perform patient discharge functions including, but not limited to, review of after visit summary (AVS), future appointment scheduling, and referrals.
Interviews patients and guarantors at the workstation or bedside to obtain all necessary information, including a copy of the patient or guarantor identification card.
May confirm physician and prescription orders ensuring accuracy.
May schedule walk-in appointments for services offered.