Oncology Patient Specialist 3
About The Position
Inova Health Center - Woodbridge Oncology Clinic is looking for a dedicated Oncology Patient Specialist 2 to join our team. This role will be full-time day shift: Monday- Friday, 8:00 a.m. to 5:00 p.m. Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation. The Oncology Patient Specialist 3 provides excellent service by identifying internal/external customer needs and fulfilling customer expectations. Completes assigned activities related to complex Oncology scheduling and services within the Cancer Center while verifying and entering insurance information and authorization/referral requirements. Counsels patients on financial liability by using available financial counseling tools to achieve maximum reimbursement for patient services. Contributes to a safe patient care environment while identifying, analyzing and effectively solving problems. Communicates effectively with various audiences by using the most appropriate methods for the situation.
Requirements
- 4 years of healthcare patient access experience/healthcare revenue cycle experience or 4 years of related oncology medical office experience.
- High School diploma or equivalent.
Responsibilities
- Gathers information about customer complaints in a courteous and professional manner.
- Accepts and provides direct/honest feedback between team members in a non-punishing manner.
- Anticipates overload and peak work conditions while making plans and identifying resolving resources.
- Supports scheduling activities by conducting pre-service activities such as insurance verification and submission.
- Selects the most effective communication method considering the audience, type of message and intended outcome.
- Responds to daily problems with an appropriate sense of urgency; Delivers an acceptable volume of work with high levels of accuracy.
- Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives, when/if necessary.
- Explains insurance benefits and patient liability by using appropriate communication methods and style; Identifies and communicates payroll authorization and referral requirements.
- May perform additional duties as assigned.
Benefits
- medical, dental and vision coverage
- a robust team member wellness program
- Inova matches the first 5% of eligible contributions
- up to $5,250 per year in education assistance
- up to $10,000 for student loans
- 25 mental health coaching or therapy sessions, per person, per year, at no cost
- paid time off
- paid parental leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
