Oncology Patient Coordinator

Medical University of South Carolina • Orangeburg, SC

10d • Onsite

About The Position

In collaboration with the oncology nurse navigator, the oncology patient coordinator provides comprehensive support to the coordination of care for oncology patients. This role serves as a primary point of contact for coordinating new and existing patient referrals. In addition to clerical support, this role will perform registration functions, provide excellent patient focused customer service, and communicate effectively to service delivery areas to maximize patient flow.

Requirements

• Bachelor degree from an accredited university and 1 year of healthcare experience or high school diploma and 5 years of job experience in referral management, oncology navigation or patient access.
• Considerable knowledge of complex medical terminology.
• Strong interpersonal skills.
• Ability to establish and maintain collaborative relationships both internally and externally.
• Strong organizational skills.
• Ability to rapidly prioritize/re-prioritize.
• Strong verbal and written communication skills.
• Ability to work autonomously and in teams.
• Critical-thinking skills.
• Ability to multi-task.
• 1 year of customer service experience.
• Ability to interpret and apply financial procedures and regulations preferred.
• Previous experience with hospital information systems or word processing preferred.

Responsibilities

• Assist the patient to better direct their own health care experience using screening and reinforcement of the treatment plan, educational programs, and linkage to health services and community resources.
• Serve as a patient liaison to assist patients and caregivers in scheduling within the complex healthcare system.
• Act as an advocate for an individual's health care needs by identifying and communicating opportunities for care intervention that have been established by the RN Navigator or Coordinator, including identifying and addressing gaps in care.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level