Oncology New Patient Coordinator
About The Position
Inova Schar Cancer Center is seeking an Oncology New Patient Coordinator to support Breast Medicine Oncology. This role is full-time, with day shift office hours from 8:00 am to 5:00 pm. The Oncology New Patient Coordinator is responsible for the intake of new patients in the Cancer Service Line, ensuring a smooth and seamless experience for patients, physicians, and staff. This position fosters a culture of excellence in patient service, collaborating with Cancer Center physicians and referring physicians to provide timely and comprehensive care. It also promotes safety and quality through accurate work, process evaluation, and adherence to policies. The role requires utilizing multiple patient information systems accurately to maintain comprehensive and retrievable patient data for program management and outcomes reporting.
Requirements
- Certification - Certified Healthcare Access Associate or Certified Healthcare Access Manager within 1 year of employment.
- 3 years of relevant experience within a customer service or office setting.
- Associate's degree in related field (2 years additional experience in lieu of degree).
Nice To Haves
- Oncology experience preferred.
- 2 years of work in patient registration using EPIC preferred.
Responsibilities
- Adheres to and promotes compliance with The Joint Commission and hospital safety/privacy policies and practices; Demonstrates competence in the use of Epic, Aria and other systems to schedule patient appointments, document and maintain quality data.
- Accurately enters new patient information into the Epic questionnaire such as intake date, insurance status, demographics, referring provider, consult appointments, internal/external referral source, family history, smoking history and other pertinent information.
- Serves as the first point of contact for Oncology patients entering the Cancer Center and creates a seamless model of access and coordination for all patients through the use of Lean methodologies and error reduction techniques.
- Schedules new patient visits with the interdisciplinary care team (i.e. surgery, plastics, radiation oncology, medical oncology and Life with Cancer) by using the electronic medical records or other scheduling systems.
- Obtains accurate and detailed information on each patient from multiple facilities by the scheduled appointment date such as prior medical history, financial status, release forms as well as outside records, results, films and slides.
- Responsible for the complex coordination and scheduling of diagnostic tests, procedures and physician visits.
- Works with patients and families to assess their needs and any barriers associated with obtaining cancer care while providing individualized assistance to help overcome barriers and facilitate timely access to cancer care.
- Partners with the Patient Experience team and the Oncology Patient Advocacy Group to identify and problem solve services or customer needs to improve patient/family experience.
- May perform additional duties as assigned.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Robust team member wellness program
- Inova matches the first 5% of eligible contributions for retirement
- Up to $5,250 per year in education assistance
- Up to $10,000 for student loans
- 25 mental health coaching or therapy sessions per person, per year, at no cost for team members, spouses/partners, and children
- Paid time off
- Paid parental leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
