Oncology Key Account Manager - Mid-Atlantic

MSD • Columbia, PA

14h • Remote

About The Position

The Associate Director, Oncology Key Accounts is the main point of contact for Our Company with large Oncology group practices and integrated delivery networks that have a focus on Oncology and Hematology. They play a crucial role in establishing Our Company as an industry leader, supporting healthcare partners and providers, improving patient health outcomes, and becoming a trusted resource. This is a field-based account management position that will have responsibility for accounts in the Mid-Atlantic geography, which includes Maryland, Washington D.C., and Virginia. The selected candidate should live within the geography.

Requirements

• Bachelor’s Degree or a minimum of high school diploma with at least 4 years of relevant work experience which could include: professional sales, experience in marketing, military, or healthcare/scientific field (pharmaceutical, biotech, or medical devices)
• Minimum of 2 years of relevant experience in healthcare, life sciences industry, sales, account management or managed care
• Valid Driver’s License
• Ability to build and develop meaningful customer relationships with senior healthcare executives and key opinion leaders
• Demonstrated financial acumen with ability to communicate value proposition and negotiate, if applicable
• Strong understanding of healthcare ecosystem
• Excellent interpersonal and communication skills, internally and externally, with ability to interact with individuals from a variety of cultures and disciplines
• Strong leadership skills and ability to collaborate in cross-functional, matrix organizations
• Ability to travel ~50%

Nice To Haves

• Advanced degree
• Local market relationships and customer knowledge
• Current account management experience in large Oncology group practices and integrated delivery networks that have a focus on Oncology and Hematology

Responsibilities

• Builds and maintains trust with colleagues, stakeholders, and customers through effective communication, integration, and collaboration.
• Lead through challenging and ambiguous situations while ensuring that deadlines and objectives are met, by effectively prioritizing tasks based on urgency, impact, and resource availability.
• Influence others and lead without authority during complex situations, fostering collaborative problem-solving and reaching consensus.
• Navigate multiple teams or stakeholders to achieve common goals.
• Understand applicable product portfolio to provide approved disease and product information to key decision makers and stakeholders within account(s).
• Maximize appropriate utilization of its portfolio while bringing resources to customers that contribute to better outcomes for patients.
• Align with external quality initiatives and tailor response to customer’s needs using approved Company resources and messages.
• Understand all aspects of treatment decision factors, including but not limited to knowledge of pathways, protocols, sites of care, guidelines or quality initiatives.
• Utilize internal data and data analytics to understand account performance and identify opportunities for appropriate engagement.
• Understand account ecosystem and current emerging market and business trends impacting assigned accounts.
• Develop and pull-through a coordinated and longitudinal account plan.
• Understand the unique dynamics of the business to business (B2B) market, including the various factors that influence buying decisions, such as competitive landscape, industry trends, and economic conditions.
• Utilize approved messages and resources with appropriate healthcare business partners (HBPs) across the account.
• Coordinate across a network of local account teams to ensure contract pull-through and address local requests for contract terms or conditions.
• Establish strategic approach to the account in alignment with approved guidance from the marketing teams.
• Align brand strategy and tactics with customer needs and business objectives to improve patient health outcomes.
• Build trust and relationships with key decision makers and stakeholders and influencers to understand their objectives, goals, and challenges.
• Identify approved resources that align with the customer’s needs.
• Develop a thorough understanding of all entry access points and knowledge of stakeholders who influence and operationalize access for the entire enterprise.
• Use approved tools to capture, share and appropriately communicate internally about the customer.

Benefits

• medical, dental, vision healthcare and other insurance benefits (for employee and family)
• retirement benefits, including 401(k)
• paid holidays, vacation, and compassionate and sick days

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level